Email this article 
MODEL KOMUNIKASI PELAYANAN PUBLIK AKADEMIK DI SLB NEGERI A KOTA BANDUNG
Abstract
Abstract
Public service is one of the activities that must be carried out by the institution properly. Every institution, including schools, has internal and external publics that need to be served. One of the external publics for SLBN A in Bandung City is the academic public who conducts research, service, and teaching practice for SLB teacher candidates. The intensity of academic public visits is quite high, so excellent public service communication is needed. The purpose of this study was to determine the communication model of academic public service in SLB Negeri A Bandung City. The method used is exploratory case study, with a single case. Data collected by interview, observation and literacy tracking. The informants were chosen purposively consisting of management at the school, teachers, students, parents of students, alumni, and also the academic public itself. The results show that: communicators or parties providing services to the academic public are Administrative, Public Relations, School Principals, R&D Coordinators and Teachers. The message conveyed is about the communication procedures in academic public services which have seven stages. The media used are face-to-face communication (formal and informal) and media communication (Whatsapp, Telephone, Correspondence and Disposition). The communicant is an academic public including students, lecturers, researchers and observers who carry out the PPL / PPG / PKL program, final research (thesis, thesis and dissertation), non-final research (grants and projects). Academic public feedback is carried out by providing research reports to SLBN A Bandung.
Keywords: communication model, public service, academic public, SLBN A Bandung.
Full Text:
PDFReferences
Angkos, S. P., Rahmanto, A. N., & Slamet, Y. (2017). Faktor-faktor yang mempengaruhi kualitas informasi pelayanan bidang akademik kepada mahasiswa. Jurnal Manajemen Komunikasi, 1(2), 234–264.
Ardianto, E. (2010). Metodologi Penelitian untuk Public Relations Kuantitatif dan Kualitatif. Bandung: Simbiosa Rekatama Media.
Creswell, J. W. (2013). Penelitian Kualitatif & Desain Riset (Edisi 3).
Yogyakarta: Pustaka Pelajar.
Eddyono, A. S., HT, F., & Irawanto, B.(2019). Menyoroti Jurnalisme Warga: Lintasan Sejarah, Konflik Kepentingan, dan Keterkaitannya
dengan Jurnalisme Profesional. Jurnal Kajian Jurnalisme, 3(1), 1.
https://doi.org/10.24198/jkj.v3i1.21762
Hastasari, C., & Perwita, A. H. (2014). Pengembangan model komunikasi pelayanan untuk menghasilkan kader yang kreatif dalam menunjang keberhasilan program bina keluarga balita. Jurnal Komunikator, 6(2). Husain, Z., & Shafrin, N. (2010). Isolation :
Willingness of Disabled Person to Integrate with its Community in the Context of Relationship after Disabled due to Accidents, 7(2), 274– 281. https://doi.org/10.1016/j.sbspro.2010.10.038
Kriyantono, R. (2015). Konstruksi Humas Dalam Tata Kelola Komunikasi Lembaga Pendidikan Tinggi di Era Keterbukaan Informasi Publik. Jurnal Pekommas, 18(2), 117–126.
Liliweri, A. (2013). Dasar-dasar Komunikasi Kesehatan. Yogyakarta:
Pustaka Pelajar.
Littlejohn, S. W., & Foss, K. A. (2016). Ensiklopedia Teori Komunikasi (Jilid 2). Jakarta: Kencana.
Muhammad, A. (2009). Komunikasi Organisasi. Jakarta: PT Bumi Aksara.
Permana, R. S. M., & Mahameruaji, J. N.(2018). Manajemen Sumber Daya Manusia Di Stasiun Televisi Lokal Radar Tasikmalaya Tv. ProTVF, 2(1),1.https://doi.org/10.24198/ptvf.v2i1.19878
Rahmad, A. (2016). Manajemen Humas Sekolah. Media Akademi (1st ed.).Yogyakarta: Media Akademi.
slbnabandung.sch.id. (2018). Realita SeAbad SLB Negeri A Kota Bandung.
Suparmo, L. (2011). Aspek Ilmu Komunikasi dalam Public Relations.
Jakarta: PT Indeks.
www.komisiinformasi.go.id. (2003).Undang-undang sistem pendidikan nasional.
Yanti, D. N. P. (2013). Kualitas Komunikasi Pelayanan Customer
Service Di PT. Indosat, TbkBalikpapan. E-Journal Universitas Mulawarman, 1(2), 39–54.
Zulfa, E. R., Noor, I., & Ribawanto, H.(2015). Pengembangan Kapasitas Sekolah Luar Biasa Untuk Meningkatkan Pelayanan Pendidikan Bagi Anak Berkebutuhan Khusus (Studi Kasus di SDLBN
Kedungkandang Malang). JAP (Jurnal Administrasi Publik), 2(3),
–393.
DOI: https://doi.org/10.26905/nomosleca.v5i2.3442
Refbacks
- There are currently no refbacks.
Editorial Office
Jurnal Nomosleca
Faculty of Social and Political Science University of Merdeka Malang
© 2020 {Jurnal Nomosleca}, All rights reserved. This is an open-access article distributed under the terms of the Creative Commons Attribution-ShareAlike 4.0 International License. Licensed under |
