Electronic KTP Making Services (Study on Implementation of Administration Policy Based on Local Regulations No.13 Year 2018)

Abstract

The Lawang District Office is one form of government organization that is obliged and in charge of providing the best service to the community. One of the services provided is the management of the E-KTP. The purpose of this study is to describe and analyze the implementation of services in making the E-KTP and to analyze the supporting factors and inhibiting factors in the implementation of services in making the E-KTP. This study uses a descriptive type of research using a qualitative approach. The results of this study are that in its implementation, one of them is the delay in the form of the E-KTP from the center so that the printing process is hampered. In the procedure, making an E-KTP only cuts down to 2 weeks, but in reality, the E-KTP can be printed within one month after the application process. Efforts that can be made by the Government are to provide provision of forms that are in accordance with the submission and new innovations so that the management of the E-KTP does not cut a long time.