SURATNO, Suratno. PENGARUH SERVICE QUALITY TERHADAP CUSTOMER VALUE, TRUST DAN LOYALITAS PENGGUNA JASA PT. JASA RAHARJA (PERSERO) JAKARTA. Jurnal Bisnis dan Manajemen, [S. l.], v. 3, n. 1, 2017. DOI: 10.26905/jbm.v3i1.72. Disponível em: https://jurnal.unmer.ac.id/index.php/jbm/article/view/72. Acesso em: 19 apr. 2025.