Dewantara, Hendra, and Nasar Buntu Laulita. “The Effect of Customer Experience and Omnichannel Integration on Customer Loyalty through Customer Engagement and Customer Satisfaction As Mediation”. Jurnal Bisnis dan Manajemen 11, no. 2 (January 8, 2025): 192–204. Accessed March 9, 2025. https://jurnal.unmer.ac.id/index.php/jbm/article/view/13412.