PUTRI, Clarissa Frances Mandita; SUDIRMAN, Vonny Widya; IRAWATI, Jovita. Understanding Patient Revisit Intention and Word of Mouth in Healthcare Services: A SERVQUAL-Based Framework with Higher-Order Constructs . Jurnal Manajemen dan Kewirausahaan, [S. l.], v. 13, n. 2, p. 286–303, 2025. DOI: 10.26905/jmdk.v13i2.15591. Disponível em: https://jurnal.unmer.ac.id/index.php/jmdk/article/view/15591. Acesso em: 23 jul. 2026.