SETIAWAN, Ignasius Wahyu; ANGGRAINI, Dhita Paramita; SUGEHA, Anisa Zuhria. The influence of front office staff communication skills on guest satisfaction in complaint handling at Savana Hotel & Convention Malang. Jurnal Pariwisata Tourista, [S. l.], v. 5, n. 2, p. 66–71, 2025. DOI: 10.26905/jt.v5i2.16249. Disponível em: https://jurnal.unmer.ac.id/index.php/jt/article/view/16249. Acesso em: 4 aug. 2026.