Performance Analysis of The Qurrota A'yun Educational Foundation in Ponorogo Using Balanced Scorecard

Authors

  • Nanik Budiati Muawanah Postgraduate Program, University of Merdeka Malang, Indonesia
  • Parawiyati Universitas Merdeka Malang
  • Diyah Sukanti Cahyaningsih Universitas Merdeka Malang
  • Beatrice Phoebe Gantari Universitas Merdeka Malang

DOI:

https://doi.org/10.26905/icgss.v9i1.15715

Keywords:

Balanced Scorecard, performance, financial perspective, growth and learning perspective

Abstract

This research aims to determine and analyze the performance of the Qurrota A'yun Education Foundation based on the Balanced Scorecard method. This research uses a mixed-methods approach. Interview techniques, documentation, and questionnaires were used to collect research data. This study shows the results in the form of the Qurrota A'yun Education Foundation in general, having increased performance and being in the good category with an average score of 1, with a high level of teacher/staff and student satisfaction. Specifically, the research results show that the Qurrota A'yun Education Foundation: 1) from a financial perspective has good performance because it has an average score of 2 after measuring using ROA, ROE, NPM, BOPO, Cash Ratio, and billing effectiveness; 2) from the perspective of students who perform less well because they have an average score of -1 after measuring using student retention, acquisition and profitability; 3) from an internal business process perspective, it has good performance with an average score of 1 after measuring using innovation and ratios; 4) from the growth and learning perspective, it has poor performance because it has an average score of -1 after measuring using retention, productivity, and teacher/staff training ratio.

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References

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Published

2025-06-04

How to Cite

Muawanah, N. B., Parawiyati, Cahyaningsih, D. S., & Gantari , B. P. (2025). Performance Analysis of The Qurrota A’yun Educational Foundation in Ponorogo Using Balanced Scorecard. Proceedings of International Conference of Graduate School on Sustainability, 9(1), 1–14. https://doi.org/10.26905/icgss.v9i1.15715

Issue

Vol. 9 (2024)

Section

Articles

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