Public Service Innovation in The Perspective of Public Choice Theory

Authors

  • Mai Puspadyna Bilyastuti Public Administration, PDKU Ponorogo, Universitas Merdeka Malang

DOI:

https://doi.org/10.26905/icgss.v9i1.15723

Keywords:

Public Service Innovation, Public Choice Theory

Abstract

This research aims to analyze innovation in public service through the lens of Public Choice Theory, a framework that examines public service from the perspective of economic behavior and individual rationality in decision-making processes. Public Choice Theory emphasizes the significance of individual preferences and competition in determining optimal services for the community. In the context of public service innovation, this approach provides a new perspective on how the government can enhance service quality by adapting to the needs and preferences of the populace while also improving accountability within the bureaucracy. The study employs a descriptive qualitative method with a case study approach, focusing on several government agencies that have implemented technology-based services and community participation. The findings indicate that the application of Public Choice Theory principles in public service fosters increased efficiency, transparency, and accountability, while also enhancing competitiveness among government service units. Furthermore, public choice-based service innovations can elevate community satisfaction and promote service sustainability. It is anticipated that these findings will offer recommendations for the government to develop responsive, competitive public service policies that are oriented towards the needs of citizens.

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References

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Published

2025-06-04

How to Cite

Bilyastuti, M. P. (2025). Public Service Innovation in The Perspective of Public Choice Theory. Proceedings of International Conference of Graduate School on Sustainability, 9(1), 82–88. https://doi.org/10.26905/icgss.v9i1.15723

Issue

Vol. 9 (2024)

Section

Articles

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