Optimizing Employee Work Effectiveness through Communication and Coordination in the Room Division of the Savana Hotel and Convention Malang
Keywords:
Communication, Coordination, Employee Work EffectivenessAbstract
Savana Hotel and Convention Malang is a four-star hotel equipped with supporting facilities. The purpose of this study is to determine and analyze the effect of communication and coordination on employee work effectiveness, both partially and simultaneously. This study is explanatory research. The population in this study comprised all 64 employees of the room division at the Savana Hotel and Convention, and the research sample was saturated, meaning all members of the population were included. The data analysis techniques used in this study included testing the research instrument, multiple linear regression, and hypothesis testing. The results of this study showed that communication did not affect employee work effectiveness, while coordination did. Communication and coordination jointly influenced employee work effectiveness. Of these two variables, coordination proved to be the dominant influence on employee work effectiveness. This indicates that in an organization, coordination between individuals and departments is necessary to improve employee work effectiveness. In conclusion, communication and coordination play an important role in improving employee work effectiveness, thereby advancing the Company's ultimate goal.
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