Persepsi masyarakat terhadap pelayan publik PT. PLN Rayon Taniwel

Beatus Mendelson Laka, Amelia Niwele

Abstract


Perception is a person's perspective on an object that is seen, be it people, goods or companies. Public perception of public servant PT. PLN Rayon Taniwel is a good thing for the better service to electricity customers. Therefore, the writer is very interested to examine this problem because during this service PT. PLN Rayon Taniwel is bad in the eyes of society. The purpose of this research for PT. PLN Rayon Taniwel can improve the good service for its customers. The results of this study also shows that during this time the customers of PT. PLN Rayon Taniwel is not satisfied with the services provided. Caused by regular account payments every month but their rights as customers do not enjoy lighting well. Even the lighting done by PLN to the customer is very unusual.

DOI: https://doi.org/10.26905/pjiap.v4i2.2271

Keywords


Perception, Society, PLN

Full Text:

PDF

References


Alma, Buchari. (2007). Manajemen Pemasaran dan Pemasaran Jasa. Bandung: Alfabeta

Gasperz, Vinzent. (2003). Total Quality Management, PT. Gramedia Pustaka Utama. Jakarta

Ibrahim Johanes. (2006). Hukum Organisasi Perusahaan. Bandung. Revika Aditama.

Kristiyanti Celina Tri Siwi. (2008). Hukum Perlindungan Konsumen. Jakarta. Sinar Grafika.

Sugianto Fajar. (2013). Economic Analysis Of Law, Seri Analisis Ke-ekonomian Tentang Hukum Seri I. Jakarta. Kencana.

Sugiyono. (2010). Metode Penelitian Kuantitatif, Kualitatif, dan R&D, Bandung: Alfabeta

Sugiyono. (2012). Metode Penelitian Bisnis (Pendekatan Kuantitatif, Kualitatif dan R&D). Bandung: Alfabeta

Undang-undang Nomor 30 Tahun 2009 Tentang Ketenagakerjaan Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 63/KEP/M.PAN/ 2003 tentang Pedoman Umum Tentang Pelayanan Publik.

Undang-Undang No. 30 Tahun 2009 tentang Ketenagalistrikan. Undang-Undang No. 8 Tahun 2002 tentang Perlindungan Konsumen. Undang-Undang No. 5 Tahun 1999 tentang Larangan Praktik Ponopoli Dan Persaingan Usaha Tidak Sehat.




DOI: https://doi.org/10.26905/pjiap.v4i2.2271

Refbacks

  • There are currently no refbacks.


Copyright (c)