IMPLEMENTASI DIMENSI KUALITAS DAN DAMPAKNYA TERHADAP KINERJA ORGANISASI (Studi Pada Perusahaan-perusahaan Besar dan Sedang di Malang Jawa Timur)

Syaiful Arifin, Tri Wahyuni


This researchanalyzes theinfluence of thevariousdimensions ofqualityon the company performance.The source of data research are 75 companies composed of 46 major companies and 29 medium companies.The datacollected through middlemanagers and top managers of major and medium companiesin Malang, East Java.The results showed thatthe dimension ofquality (customer satisfaction,employee satisfactionandemployeeservicequality)effectsignificantly toorganizational performanceat both themajor companiesand medium companies .The service quality of employee has a dominant effect to the performance ofthe company.

Full Text:




  • There are currently no refbacks.

Indexing by:

width="150" crossref
width=150;SINTA - Science and Technology Index


Index Copernicus International (ICI)


TurnitinMendeley - Library 101 Citation Management Tools - Research guides at  University of Toronto


In Collaboration with:


Jurnal Manajemen dan Kewirausahaan

Management Department Faculty of Economics

University of Merdeka Malang

Terusan Dieng Street 62-64, Sukun, Malang City, East Java, 65146, Indonesia
Phone: 081332569864

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.