Decentralization Policy Implementation in Malang City's Public Service

I Made Arie Widyasthana Wartana Putra; Aghniya Salsabila Wardhani

doi:10.26905/j-tragos.v2i2.13387

Decentralization Policy Implementation in Malang City's Public Service

I Made Arie Widyasthana Wartana Putra, Aghniya Salsabila Wardhani

Abstract

Decentralization policy in Indonesia aims to improve the quality of public services through governance that is closer to the community. However, the implementation of this policy still faces many challenges, including a lack of awareness of public service programs implemented by local governments. This article uses the Literature Review method, which is a method carried out by reading various literature in the form of books or previous journal articles as a source for articles in order to obtain a theoretical basis for the problem being studied. The results of the article show that the low level of public knowledge regarding making e-KTP in Malang City is influenced by several factors. First, communication between local government and the community is less effective in socializing the e-KTP program. Second, limited human resources and budget allocated for socialization programs. Third, some public officials still lack the desire or commitment to provide clear information to the public. Fourth, the bureaucracy is still not optimal in coordinating the implementation of the e-KTP program at various levels. The results of this article provide important implications for the Malang City Government in its efforts to increase public knowledge about public services for making e-KTP. Recommendations given include improving communication strategies to make them more effective, allocating adequate resources, increasing the capacity and commitment of state civil servants, and improving bureaucratic structures to improve coordination between levels.

Keywords

Policy implementation, decentralization, public services, e-KTP

Full Text:

PDF

References

Agustino, L. (2020). Analysis Of Covid-19 Outbreak Handling Policy : The Experience Of Indonesia. Junal Borneo Administrator, 16(2), 253–270. https://doi.org/https://doi.org/10.24258/jba.v16i2.685

Ainiah, S. N., Afifuddin, & Hayat. (2021). Implementasi Program Posyandu Lanjut Usia (Lansia) Di Rw I Kelurahan Polowijen (Studi Kasus Pada Pos Pelayanan Terpadu Lansia Kelurahan Polowijen Kecamatan Blimbing Kota Malang). Jurnal Inovasi Penelitian, 1(12), 2861–2868. https://doi.org/https://doi.org/10.47492/jip.v1i12.565

Darmayasa, I. N. (2017). Telaah Kritis Desentralisasi Fiskal Di Indonesia. Jurnal PETA, 2(1), 94–107.

Edwards Jr., D. B., DeMatthews, D., & Hartley, H. (2017). Public-private partnerships, accountability, and competition: Theory versus reality in the charter schools of Bogotá, Colombia . Education Policy Analysis Archives, 25. https://doi.org/10.14507/epaa.25.2556

Ekawati, S. (2017). (Is Decentralization Improving Public Services? A Study of Forestry Company’s Perception towards Government Services Before and After Decentralization. Jurnal Analisis Kebijakan Kehutanan, 14(1), 79–92. https://doi.org/10.20886/jakk.2017.14.1.79-92

Fahlevy, M. R., & Burhanudin, B. (2022). Konsep Desentralisasi Dalam Pelayanan Publik (Studi Inovasi Samsat Care di Kota Makassar). Journal of Government Science (GovSci) : Jurnal Ilmu Pemerintahan, 3(2), 74–84. https://doi.org/10.54144/govsci.v3i2.31

Firmansyah, D., & Dede. (2022). Teknik Pengambilan Sampel Umum dalam Metodologi Penelitian: Literature Review. Jurnal Ilmiah Pendidikan Holistik (JIPH), 1(2), 85–114. https://doi.org/10.55927/jiph.v1i2.937

Guntoro, M. (2021). Desentralisasi Dan Otonomi Daerah: Desentralisasi Dan Demokratisasi. Universitas 17 Agustus 1945 Cirebon, 3(2), 416.

Haning, M. T., Tamba, L., Yunus, M., & Nara, N. (2016). Desentralisasi Kewenangan Pelayanan Publik Pada Kecamatan Di Kabupaten Pangkep. Jurnal Analisis Dan Pelayanan Publik, 2(1), 73–92.

Harsasto, P. (2020). Desentralisasi dan Resentralisasi: Upaya Menyeimbangkan Pendulum Pusat-Daerah. JIIP: Jurnal Ilmiah Ilmu Pemerintahan, 5(2), 149–162. https://doi.org/10.14710/jiip.v5i2.8593

Hastuti, P. (2018). Desentralisasi Fiskal Dan Stabilitas Politik Dalam Kerangka Pelaksanaan Otonomi Daerah Di Indonesia. In A. Darono & B. Widjajarso (Eds.), Simposium Nasional Keuangan Negara (Vol. 1, Issue 1, pp. 784–799). Badan Pendidikan dan Pelatihan Keuangan. https://jurnal.bppk.kemenkeu.go.id/snkn/article/view/293

Hidayat, E. (2021). Implementasi Kebijakan Dana Desa Untuk Penanggulangan Pandemi Covid-19 Di Sampang. Soetomo Communication and Humanities, 2(1), 126–136. https://doi.org/10.25139/sch.v2i1.3165

Jati, W. R. (2016). Inkonsistensi Paradigma Otonomi Daerah di Indonesia: Dilema Sentralisasi atau Desentralisasi. Jurnal Konstitusi, 9(4), 743. https://doi.org/10.31078/jk947

Jatmikowati, S. H. (2021). A Study Of Public Policy Implementation In E-Administration Services. Academy of Strategic Management Journal, 20(Special Issue 2), 1–23. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85112664296&partnerID=40&md5=db4c7cec3d31b7d5bfd83fc83c44e762

Kadji, Y. (2015). Formulasi dan Implementasi Kebijakan Publik, Kepemimpinan dan Perilaku Birokrasi dalam Fakta Realitas. UNG Press.

Karindra, N., & Adi, A. S. (2022). Strategi Pemerintah Desa dalam Mewujudkan Prinsip Efektivitas Pada Pelayanan Pembuatan E-KTP di Desa Sukodono Kecamatan Dampit Kabupaten Malang. Kajian Moral Dan Kewarganegaraan, 11(1), 352–366. https://doi.org/10.26740/kmkn.v11n1.p352-366

Kuntadi, C., Saragi, J. E. M., & Syafira, S. I. (2022). Pemahaman Standar Akuntansi Pemerintahan, Sistem Pengendalian Internal, Kompetensi Sumber Daya Manusia Terhadap Kualitas Laporan Keuangan Pemerintah. JIMT (Jurnal Ilmu Manajemen Terapan), 3(5), 458–468. https://doi.org/10.56750/csej.v6i1.521

Malik, I. (2024). E-Government Icore : Meningkatkan Pelayanan Publik. 12(1), 1–15.

Manyo’e, E. T. (2022). Analisis Implementasi Kebijakan Pelatihan Pola Satu Pintu Dengan Model Edward Iii Di Kabupaten Gorontalo. KNOWLEDGE: Jurnal Inovasi Hasil Penelitian Dan Pengembangan, 2(3), 227–240. https://doi.org/10.51878/knowledge.v2i3.1599

Mardiansyah, J., Manar, D. G., & Yuwanto. (2024). Analisis Faktor Penghambat Proses Pembuatan E-KTP pada Dinas Kependudukan dan Pencatatan Sipil Kota Padang. Journal of Politic and Government Studies, 13(2).

Munthe, G. U. S., & Prathama, A. (2024). Akuntabilitas Pemerintah Daerah Kota Bogor Dalam Penyajian Informasi Laporan Penyelenggaraan Pemerintahan Daerah (LPPD). PREDIKSI : Jurnal Administrasi Dan Kebijakan, 23(1), 11–19. https://doi.org/10.31293/pd.v23i1.7526

Nainggolan, E. M., Mardiana, S., & Adam, A. (2023). Implementasi Kebijakan Pengadaan Barang/ Jasa Pemerintah Tentang Program Bela Pengadaan. Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi Dan Pelayanan Publik, 10(1), 1–16. https://doi.org/10.37606/publik.v10i1.476

Ndung, Y., & Loli, M. A. R. (2023). Public Service Innovation through ARSI (Study in Rampal Celaket Village). Journal of Transformative Governance and Social Justice, 1(2), 114–123. https://doi.org/10.26905/j-tragos.v1i2.10362

Nuradhawati, R. (2019). Dinamika Sentralisasi Dan Desentralisasi Di Indonesia. Jurnal Academia Praja, 2(01), 152–170. https://doi.org/10.36859/jap.v2i01.90

Papadopoulou, V. (2013). Rethinking Decentralization in Education in terms of Administrative Problems. Educational Process: International Journal, 2(1–2), 7–18. https://doi.org/10.12973/edupij.2013.212.1

Patra, A. D. A., Bustami, L., & Hasriani. (2015). Pengaruh Penerapan Sistem Akuntansi Keuangan Daerah Dan Pengendalian Internal Terhadap Kualitas Laporan Keuangan Pemerintah Daerah. Akutansi, 02(01), 1–9. https://doi.org/10.55916/jsar.v13i2.80

Pitaloka, A. D. (2024). Implementasi Pelayanan Administrasi Kependudukan di Kantor Kelurahan Kemayoran Kota Surabaya. Jurnal Ilmu Hukum Dan Tata Negara, 2(2), 158–168. https://doi.org/10.55606/birokrasi.v2i2.1181

Putra, I. M. A. W. W., & Sajida, S. (2023). Preparing for the Future Crisis : Lessons from Creative Economic Policies on Micro , Small , and Medium Enterprises in. Jurnal Nuansa Akademik, 8(2), 255–276. https://doi.org///doi.org/10.47200/jnajpm.v8i2.1688

Solihat, Y., & Nursanti, S. (2019). Strategi Komunikasi Peningkatan Pelayanan Dinas Kependudukan dan Pencatatan Sipil Kabupaten Karawang. Jurnal Politikom Indonesiana, 4(1), 138–145. https://doi.org/10.35706/jpi.v4i1.1997

Suriadi, H., et al. (2024). Desentralisasi Dan Upaya Peningkatan Otonomi Daerah : Menuju Pembangunan Berkelanjutan Di Indonesia. Menara Ilmu: Jurnal Penelitian Dan Kajian Ilmiah, 18(1), 27–36.

Talitha, T., Firman, T., & Hudalah, D. (2020). Welcoming Two Decades Of Decentralization In Indonesia: A Regional Development Perspective. Territory, Politics, Governance, 8(5), 690–708. https://doi.org/10.1080/21622671.2019.1601595

Tauda, G. A. (2018). Desain Desentralisasi Asimetris Dalam Sistem Ketatanegaraan Republik Indonesia. Administrative Law and Governance Journal, 1(4), 413–435. https://doi.org/10.14710/alj.v1i4.413-435

Wanto, A. H. (2018). Strategi Pemerintah Kota Malang Dalam Meningkatkan Kualitas Pelayanan Publik Berbasis Konsep Smart City. JPSI (Journal of Public Sector Innovations), 2(1), 39–43. https://doi.org/10.26740/jpsi.v2n1.p39-43

Wasistiono, S. (2020). Perkembangan Pemikiran Teori Desentralisasi (Thought of Decentralization Theories) (Vol. 1). https://pustaka.ut.ac.id/lib/dapu6104-teori-pemerintahan-daerah/

Wong, S. W., Tang, B.-S., Liu, J., Liang, M., & Ho, W. K. O. (2021). From “Decentralization of Governance” to “Governance Of Decentralization”: Reassessing Income Inequality In Periurban China. Environment and Planning A, 53(6), 1473–1489. https://doi.org/10.1177/0308518X20988013

Wulandari, S., Suprapti, S., & Kartono, D. T. (2022). Desentralisasi Penyediaan Program Pendidikan Inklusif bagi Penyandang Disabilitas di Indonesia: Systematic Literature Review. Publisia: Jurnal Ilmu Administrasi Publik, 7(2), 269–288. https://doi.org/10.26905/pjiap.v7i2.8484

Zam, R. Z., & Alawi, S. A. (2024). Sistem Pemerintahan Desentralisasi : Studi atas Penyebab Keruntuhan Daulah ’ Abbasiyah. Shaf: Jurnal Sejarah, Pemikiran Dan Tasawuf, 1(2), 1–12. https://doi.org/10.59548/js.vli2.119

DOI: https://doi.org/10.26905/j-tragos.v2i2.13387