Perlindungan Konsumen atas Ganti Kerugian terkait Pembatalan dan Kompensasi Keterlambatan Pengangkutan Penumpang Maskapai Penerbangan
DOI:
https://doi.org/10.26905/blj.v6i2.16236Keywords:
Liability, Compensation, Consumers, AirlinesAbstract
This study identifies the parties responsible for losses experienced by consumers due to flight delays or cancellations by airlines and analyzes the forms of responsibility provided as compensation or redress for these losses. The method used is a normative legal method with a descriptive approach through tracing applicable laws and document studies, which are then analyzed descriptively to obtain a comprehensive picture of the principles of business actor responsibility. Based on the provisions of Article 4 of the Consumer Protection Law, business actors are obliged to provide compensation, redress, and/or replacement if the goods or services received by consumers do not comply with the agreement or are not as they should be. Therefore, in the event of a flight delay or cancellation, the airline as the business actor is obliged to provide compensation, redress, and/or ticket replacement to consumers. Meanwhile, Minister of Transportation Regulation Number 89 of 2015 regulates the obligation of airlines to provide compensation to passengers based on the level of delay, ranging from soft drinks, food, compensation facilities, to ticket refunds. This responsibility is reinforced by Article 146 of Law Number 1 of 2009, which stipulates that airlines are obligated to cover losses resulting from flight delays or cancellations, unless caused by weather or unavoidable technical safety factors. Furthermore, Article 1365 of the Civil Code concerning unlawful acts and Article 1243 of the Civil Code concerning breach of contract also emphasize the airline's obligation to provide compensation for failure to meet flight performance standards. These regulations are not intended to hinder business activities, but rather serve as a tool to create a healthy, competitive, and equitable business climate, while simultaneously encouraging the emergence of resilient businesses by providing quality goods and/or services.
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