Analisis Keuntungan Cicil Emas Dan Tingkat Kepuasan Nasabah Pada PT. Pegadaian Malang

Authors

  • Dimas Eka Pratama Universitas Merdeka Malang
  • Lita Dwipasari

Keywords:

kepuasan nasabah

Abstract

Gold installment products at PT. Pegadaian Malang is a product which is a gold bar installment issued by a pawnshop to meet the needs of the community to realize future investments. This research uses qualitative research. The research object was 30 respondents. Search data using questionnaire analysis and the results of the study show that the benefits and satisfaction of both have a value that is an average of 4.11. Which means that customers really make gold installment products at PT. Pegadaian Malang.

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Published

2024-01-29

Issue

Vol. 1 No. 1 (2023): November

Section

Articles

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