Analysis of Public Trust and POLRI Performance: An Exploratory Study

Authors

DOI:

https://doi.org/10.26905/pjiap.v7i2.8247

Keywords:

Public Trust, Public Satisfaction, Performance, POLRI

Abstract

The purpose of this study is to analyze and understand the relationship of public trust and users loyalty as performance of  POLRI institution. This study is carried out by distributing questionnaires (both open-ended and close-ended) on 500 residents in Bandung City, Indonesia, to find out about their perception and trust towards POLRI institution. This study uses quantitative and qualitative approach with descriptive-verificative method to gain deeper information about the phenomena that occurs.  This study results in several findings, that the public has good perception of the performance of POLRI in maintaining unity and integrity, handling political and/or legal cases, handling the conditions of public order and security, as well as the handling of COVID-19. However, there is still a need to draw sympathy from the public and gain higher trust from them, which is also suggested in this study.

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Author Biography

Zulganef Zulganef, Widyatama University

Zulganef is currently a Lecturer at Business and Management Faculty of Universitas Widyatama Bandung, Indonesia. He served as faculty member of the University since 1992. He received an Undergraduate degree from International Relations Department of Padjadjaran University in 1987, continuing his study at Gadjah Mada University, and received Magister degree in 1990. He received Doctoral degree also from Gadjah Mada University in 2004 in the field of Consumer Behavior. He conducted some research and actively published some articles in the area marketing and consumer behavior. He received fundamental research grant from Higher Educational Directorate General of Indonesia National Education Ministry in 2007 and 2009.

References

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Published

2022-10-26

How to Cite

Zulganef, Z., & Nilasari, I. (2022). Analysis of Public Trust and POLRI Performance: An Exploratory Study. Publisia: Jurnal Ilmu Administrasi Publik, 7(2), 211–227. https://doi.org/10.26905/pjiap.v7i2.8247

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Section

PUBLISIA: Jurnal Ilmu Administrasi Publik

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