Implementation of the Electronic Licensing Service Program in Public Service at Bengkulu Province

Zahran Mabrukah Tomimi; Imam Try Prasetyo

doi:10.26905/j-tragos.v2i2.13331

Implementation of the Electronic Licensing Service Program in Public Service at Bengkulu Province

Zahran Mabrukah Tomimi, Imam Try Prasetyo

Abstract

Along with the wishes of the people who expect public services to run more effectively because the most important task of government agencies is the service provider, but effectiveness is also very important and needed in supporting services. And one of the government agencies in providing services is the Bengkulu Province One-Stop Investment and Integrated Service Office, the services provided use an online system called the Electronic Licensing Service System. The purpose of this study was to determine the effectiveness of licensing services carried out online provided by the Bengkulu Province One-Stop Investment and Integrated Services Office. This research uses descriptive qualitative method by using 3 elements namely Capacity, Support, and Value. The results of the research are the existence of support from the Bengkulu Province One-Stop Investment and Integrated Services Office in allocating resources in the form of financial, human and infrastructure. Then the availability of infrastructure resources in the form of equipment such as computers, printers and internet networks that complement this Electronic Licensing Service System. When the system was implemented, there was an increase in service quality that affected the satisfaction of the people of Bengkulu Province with the services provided as evidenced by the reduction in complaints from the Community Satisfaction Survey from 90.86% to 90.27%. So it can be concluded that the implementation of the Electronic Licensing Service System in Public Services at the One-Stop Investment and Integrated Services Office that the implementation of the system has gone well, with the support of leadership, resources, infrastructure, socialization, availability of infrastructure resources, and people. And the benefits of implementing this system are also felt by the community related to improving the quality and effectiveness of public services provided.

Keywords

Policy Implementation, Public Services, Licensing Services, Electronic Government.

Full Text:

PDF

References

Anggraini, S. P., & Suaidah, S. (2022). Central Information System for Public Services and Integrated Population Administration in Improving the Quality of Services to Website-Based Communities (Case Study: Endang Mulyo Village). Journal of Information Technology and Systems, 3(1), 12-19.

Anggraeni, N., & Purnamasari, H. (2022). E-Government-Based Public Service Innovation Case Study on the Sapa Cetar Application. Nusantara: Journal of Social Sciences, 9(6), 2009-2014.

Andriyadi, F. (2019). Good Governance, and Government. Lentera: Indonesian Journal of Multidisciplinary Islamic Studies, 1(2), 85-100.

Anggiawan, D. D., Pandie, E., & Boru, M. (2018). Public Service Information System of Bakunase Village, Kupang City to Improve the Quality of Web-Based Services. J-Icon: Journal of Computers and Informatics, 6(2), 8-13.

Arif, M. A., et al. (2022). Effectiveness of Sapo Rancak Online Services at the One- Stop Investment and Integrated Services Office (DPMTSP) of Padang City. (Vol. 1, No. 2, pp. 70-79).

Dwiyanto, A. (2021). Realizing Good Governance Through Public Services. Ugm Press.

Baranyanan, N. S., Rozikin, M., & Hayat, A. (2024). Improving Public Services: Development of Drinking Water Supply System in West Halmahera. Journal of Transformative Governance and Social Justice, 2(1), 75-87. https://doi.org/10.26905/j-tragos.v2i1.11240

Ernawati, E., Sinambela, E. A., Cici, C., Silviana, R. J., Azizah, R. N., & Naudalia, S. (2022). The Effect of Social Support and Extraversion Personality on Entrepreneurial Interest in Students. Journal of Social Science Studies (JOS3), 2(2), 39-44.

Faradiba, S., Muchsin, S., & Hayat, H. (2021). Effectiveness of Online-Based Population Census Service Performance at the Central Bureau of Statistics of Malang City. Journal of Research Innovation, 2(1), 277-286.

Hanipah, M., & Aryani, L. (2022). Effectiveness of E-Government-Based Public Service Innovation (Simpelin) during the Covid-19 Pandemic (Case Study at the Population and Civil Registration Office of Sukabumi District).

Sawala: Journal of State Administration, 10(1), 112-128.

Hapsari, A., Guntur, M., & Rukmana, N. S. (2021). Public Service Innovation (PAKDES: Online-Based Creative Village Fund Report Application in Mallawa District, Maros Regency). Journal of Public Administration, 17(2), 283-304.

Handrisal, H., Nazaki, N., & Hafiz, M. (2021). Electronic Government-Based Service Innovation through the Online Passport Queue Registration Application (Apapo) at the Tanjungpinang Class I Immigration Office in 2019. KEMUDI: Journal of Government Science, 5(02), 179-198.

Hidayat, R., Madani, M., & Hardi, R. (2015). Implementation of Sound Governance Dimensions in Public Services at the Samsat Office of Gowa Regency. Collaboration: Journal of Public Administration, 1(1).

Indrajit, R. E., Zainudin, A., & Rudianto, D. (2005). Electronic Government In Action. Yogyakarta: Andi Yogyakarta.

Indrajit, R. E. (2022). Electronic Government.

Ilham, S. S. M. S. (2021). E-Governance. Deepublish.

Juansyah, A. (2015). Application Development. Child Tracker.

Katharina, R. (2021). Public Service & Digital Government In Indonesia. Yayasan Pustaka Obor Indonesia.

Kurniawan, Saefullah. 2005. Introduction to Management. Jakarta: Murai Kencana.

Kurniawan. 2005. Public Service Transformation. Yogyakarta: Pembaharuan.

Kusuma, A., & Sari, J. A. (2024). Implementation of e-Government via Lapak Aduan Banyumas. Publisia: Jurnal Ilmu Administrasi Publik, 9(1), 57-66. https://doi.org/10.26905/j-tragos.v2i1.11240.

Maulana, I. N. H., Nurhayati, H., Nashihah, D., Sari, S. T., & Rizki, Y. F. (2024). Implementing Agile Scrum Methodology in the Development of SMART PEKAN at Batu City Environment Service. KnE Social Sciences. https://doi.org/10.26905/j-tragos.v2i1.11240

Mais, T. (2022). Implementation of Online-Based Service Management Policy: (Study at the Population and Civil Registration Office (Disdukcapil) of Manado City. JISIP (Journal of Social Science and Education), 6(1).

Melinda, M., & Kabullah, M. I. (2020). Innovation of Online Population Administration Services (PADUKO) by the Population and Civil Registration Office of Padang Panjang City. Nakhoda: Journal of Government Science, 19(2), 202-216.

Nugraha, J. T., Achmad, T., Warsono, H., & Yuniningsih, T. (2023). E-Government in User Perspective: Concept, Theory, and Development. Stiletto Book.

Oktaviana, F., Hanidian, O., Aji, B. S., & Baihaqi, I. (2020). Online-based Village Administration Services in Paremono Village. ABDIPRAJA (Journal of Community Service), 1(1), 49- 56.

Putra, T. M. (2019). Public Services, Good Governance, and National Resilience. Gramedia Widiasarana Indonesia.

Putra, F. (2012). Governance Intelligence & Quotient. Brawijaya University Press.

Ratminto & Atik. (2005). Service Management, Development of Conceptual Models, Implementation of Citizen's Charter and Minimum Service Standards. Yogyakarta: Student Library.

Rachman, M. (2021). Public Service Management.

Rohman, A., & Trihardianto, W. T. (2019). Bureaucratic Reform and Good Governance (pp. 1147). Intrans Publishing.

Ramadhaniati, N. S. (2022). Implementation of Digitalization-Based Public Services in Mojomalang Village (Case Study: Self-Service). Journal of Research Innovation, 3(4), 5673-5678.

Shafira, A., & Kurniasiwi, A. (2021). Implementation Of E-Government In An Effort to Improve Online-Based Services In Kulon Progo Regency. Caraka Prabu: Journal of Government Science, 5(1), 52-68.

Suhaeman, I., Haerana, H., & Riskasari, R. (2022). Online-Based Service Innovation at the Investment and One-Stop Integrated Service Office of Sinjai Regency. Journal of Public Administration, 13(1).

Sutanto, S. H., Putri, F. J., Herlianti, N., Jauza, R., Guritna, W., & Syamsir, S. (2022, November). Online-based Service Administration Reform at the Population and Civil Registration Office of Padang City. In Prosiding Seminar National Education, Language, Sastra, Art, And Culture (Vol. 1, No. 2, pp. 120-131).

Seprianti, R., Susanto, A., & Friansyah, I. G. (2022). Analysis of the Web-Based "Si Cantik" Online Licensing Service System at the Karimun Regency Investment and One-Stop Integrated Service (Dpmptsp) Office. Tikar Journal, 3(1), 52-62.

Savinatunazah, V. (2019). The Effectiveness of Online-Based Licensing Services at the Investment and One-Stop Integrated Service Office of Ciamis Regency. Dynamics: Scientific Journal of State Administration Science, 6(2).

Semil, N. (2018). Excellent Service of Government Agencies: A Critical Review Of The Public Service System In Indonesia. Prenada Media.

Sellang, K., Sos, S., Jamaluddin, D. H., Sos, S., & Ahmad Mustanir, S. I. P. (2022). Strategies in Improving the Quality of Public Services Dimensions, Concepts, Indicators and Implementation. Qiara Media Publisher.

Trisantosa, I. N, et al. (2022). Digital-based Public Services. Deepublish.

Tjokroamidjojo, B. (2000). Good Governance. The New Paradigm of Development Management. Jakarta: UI press.

Wismayanti, K. W. D., & Purnamaningsih, P. E. (2022). Implementation of E-Government Based Public Services in the Online Licensing Service Program (Laperon) at DPMPTSP Badung Regency. Cakrawarti Scientific Journal, 5(1), 45-56.

DOI: https://doi.org/10.26905/j-tragos.v2i2.13331