Penyelesaian Sengketa Konsumen melalui Badan Penyelesaian Sengketa Konsumen
DOI:
https://doi.org/10.26905/blj.v4i1.10581Keywords:
Consumer protection, Dispute resolution, Consumer Dispute Resolution AgencyAbstract
Currently there are many problems in consumer protection. The increasing number of goods and/or service transactions, the increasing number of consumer disputes in Indonesia. Based on data from the Malang City Consumer Dispute Settlement Agency, there were several problems reported to the Consumer Dispute Settlement Agency, including problems with property, Regional Drinking Water Companies and leasing. The type of research used is normative juridical, namely studying and analyzing cases that have occurred using Law no. 8 of 1999 concerning Consumer Protection. The aims of this research is expected to improve the performance of the Consumer Dispute Settlement Agency so that when there is a problem in society related to consumer disputes it can be resolved properly. Besides that, it can add knowledge, especially to business actors so that every transaction must be more careful and consumers when making a transaction must pay more attention to the information available so that there are no errors in the end. The results of this study include the dispute resolution mechanism by the Consumer Dispute Settlement Agency which is carried out through five stages as well as consumer dispute resolution efforts.
Downloads
References
Celina Tri Siwi Kristiyanti. Hukum Perlindungan Konsumen, Cetakan 3, Sinar Grafika, Jakarta 2011
Emping, Fladi MD, “Kedudukan dan Peran Badan Penyelesaian Sengketa Konsumen (BPSK) dalam Perspektif Peradilan Pidanaâ€, Lex Crimen, Volume 2, No 8, Januari 2019.
Helmi, Hanum Rahmaniar, “Eksistensi Badan Penyelesaian Sengketa Konsumen dalam Memutus Sengketa Konsumen di Indonesiaâ€, ADHAPER, Volume 1, No1, Januari-Juni 2015.
Indrapura, Tjokorda Gde & Arsawati, Ni Nyoman Juwita, “Penyelesaian Tindak Pidana di Bidang Perlindungan Konsumen Dengan Menggunakan Pendekatan Nilai-Nilai Keadilan Restoratif (Dengan Mekanisme Mediasi Penal)â€, Jurnal Analisis Hukum, Volume 2, No 1, April 2019
Irawan, Ovy Riana, dkk, “Resolusi Konflik Konsumen di Kota Padangâ€, Jurnal Sosiologi Andalas, Volume 7, No. 2, Oktober 2021.
Kurniawati, Sientje,†Kewenangan BPSK dalam Penyelesaian Sengketa Pembiayaan Al-Muharabah pada PT. Bank Syariah Mandiri (Analisis Putusan BPSK Tebing Tinggi Nomor: 025/ BPSK-TT/ KEP.IX/2013 ), Jurnal Rennaissance, Volume 2, No 2, Agustus 2017.
Mantili, Ria, “Upaya Pemanggilan Paksa Oleh Badan Penyelesaian Sengketa Konsumen (Bpsk) Terhadap Pelaku Usaha yang Tidak Hadir Dalam Penyelesaian Sengketa Konsumenâ€, Vyavahara Duta (Jurnal Ilmiah Ilmu Agama dan Ilmu Hukum ), Volume 13, No. 1, Maret 2018.
Ranto, Roberto,†Tinjauan Yuridis Perlindungan Hukum Terhadap Konsumen Dalam Transaksi Jual Beli Melalui Media Elektronikâ€, Jurnal Ilmu Hukum; ALETHEA, Volume 2, No.2 , Februari 2019.
Rusli, Tami. “Penyelesaian Sengketa Antara Konsumen Dan Pelaku Usaha Menurut Peraturan Perundang-Undanganâ€, Jurnal Hukum, Volume 3, No. 1, 2012.
Samosir, Agustinus, "Penyelesaian Sengketa Konsumen Yang Dilakukan Badan Penyelesaian Perlindungan Konsumen", Legal Standing (Jurnal Ilmu Hukum), Volume 2, No.2, Oktober 2018.
Sulisrudatin, N, "Keberadaan Hukum Tanah Adat Dalam Implementasi Hukum Agraria", Jurnal Ilmiah Hukum Dirgantara, Volume 4, No. 2, 2014.
Tanudjaja, Bing Bedjo, "Perkembangan Corporate Social Responsibility di Indonesia", Jurnal Desain Komunikasi Visual Nirmana, Volume 8, No.2 , Juli 2008.
Zia Halida, Saleh Khaidir, " Eksistensi Badan Penyelesaian Sengketa Konsumen dalam Menyelesaikan Sengketa Konsumen di Indonesia", Datin Law Jurnal, Volume 3, No.2, 2022
Zulham. Hukum Perlindungan Konsumen, Cetakan I, Kencana Prenada Media Group, Jakarta 2013.
Downloads
Published
How to Cite
Issue
Section
License
All rights reserved. This is an open-access article distributed under Creative Commons Attribution-ShareAlike 4.0 International 
