Analisis Keuntungan Cicil Emas Dan Tingkat Kepuasan Nasabah Pada PT. Pegadaian Malang

Dimas Eka Pratama; Lita Dwipasari

Analisis Keuntungan Cicil Emas Dan Tingkat Kepuasan Nasabah Pada PT. Pegadaian Malang

Dimas Eka Pratama, Lita Dwipasari

Abstract

Gold installment products at PT. Pegadaian Malang is a product which is a gold bar installment issued by a pawnshop to meet the needs of the community to realize future investments. This research uses qualitative research. The research object was 30 respondents. Search data using questionnaire analysis and the results of the study show that the benefits and satisfaction of both have a value that is an average of 4.11. Which means that customers really make gold installment products at PT. Pegadaian Malang.

Keywords

kepuasan nasabah

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