Analysis of Post-Pandemic Border Opening Policy on Immigration Services: Case Study of Immigration Office Class I Non-Checkpoint Pati

Junaidul Fitriyono

doi:10.26905/pjiap.v9i1.10562

Analysis of Post-Pandemic Border Opening Policy on Immigration Services: Case Study of Immigration Office Class I Non-Checkpoint Pati

Junaidul Fitriyono

Abstract

Immigration services are one of the services for people affected by the COVID-19 pandemic. However, as the handling got better, the vaccination program became more widespread and the spread became lower, the Government began to provide some leeway including the opening of borders. People who want to travel between countries begin to prepare themselves by applying for a passport. Immigration Office Class I Non-Checkpoint Pati as an Immigration Technical Implementation Unit faces fluctuations in applications for passport issuance during this pandemic. Issues and information as well as announcements from the government influence people to apply for passports. Improving passport services must also consider service quality. Internal surveys and also Google Review analysis as a form of external service evaluation is important to do to determine the quality of services provided. Immigration Office Class I Non-Checkpoint Pati in the period December 2021 to May 2022 obtained a positive service quality assessment from the immigration service user community.

Keywords

Pandemic, Immigration, Passport, Service Quality.

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DOI: https://doi.org/10.26905/pjiap.v9i1.10562