Training hotel staff in early emergency management to enhance tourist comfort at Ubud Raya Resort area

Luh Seri Ani, Made Agus Hendrayana, Ni Komang Matalia Gandari, Ida Ayu Agung Laksmi, I Made Cahyadi Agastiya, Govinda Vittala, I Gusti Ngurah Juniartha, Ida Bagus Nyoman Putra Dwija

Abstract


Tourists who stay at the hotel have a risk of illness and/or experiencing emergency problems that interfere with the sense of security and comfort for tourists. One factor for successful emergency management is first aid proficiency. However, the knowledge and skills of hotel staff are relatively lacking in handling emergency problems for tourists.  Based on this, this service was held to train the skills of hotel staff in handling emergencies for tourists. Service activities are carried out by presentation methods and practice on basic life support. The target of this activity is the hotel staff of Ubud Raya Resort. Dedication materials were given in 5 meetings. The training material has been adjusted to travel medicine subjects and based on the results of previous research by the implementation team. The implementation of this service went smoothly and as planned. Based on the results of the pretest and posttest, an increase in the knowledge and skills of participants was obtained. Based on interviews, it was found that service participants received positive benefits from the service carried out. Thus, concluded that this service was successfully carried out despite the limitations in its implementation. This community service advice re-conducting basic life support training for hotel staff so that the knowledge and skills received are beneficial in the long term.


Keywords


Basic life support, Emergency, Health tourism, Hotel, Tourist destination

Full Text:

PDF

References


Adal, O., & Emishaw, S. (2023). Knowledge and attitude of healthcare workers toward advanced cardiac life support in Felege Hiwot Referral Hospital, Bahir Dar, Ethiopia, 2022. SAGE Open Medicine, 11. https://doi.org/10.1177/20503121221150101

Aditianingsih, D. (2022, August 9). Bantuan hidup dasar (basic life support and first aid training). Kemenkes: Direktorat Jenderal Pelayanan Kesehatan. https://yankes.kemkes.go.id/view_artikel/1241/bantuan-hidup-dasar-basic-life-support-and-first-aid-training

Chaudhary, G. P., Sah, K., Malla, J., Das, N., Chaudhary, S., Chaudhary, I., & Pandey, J. (2023). Knowledge regarding Basic Life Support among Health Care Workers of the Hospital of Nepal. Journal of Healthcare Engineering, 2023. https://doi.org/10.1155/2023/9936114

My CPR Now. (n.d.). First aid training for the hospitality industry. My CPR Now. Retrieved from: https://cprcertificationnow.com/blogs/mycpr-now-blog/first-aid-training-for-the-hospitality-industry-a-must-have-skill

Ghozali, M. T., Nugraheni, T. P., & Halimatussa’diyah, S. (2023). Pelatihan Dasar Manajemen Bantuan Hidup Dasar (BHD) Karang Taruna Dusun Sribit Dan Sekarsuli, Kapanewon Berbah, Sleman, Yogyakarta. Jurnal Surya Masyarakat, 5(2), 244-249. https://doi.org/10.26714/jsm.5.2.2023.244-249

Lahaya, I. A., Rahman, S. F., & Bate, C. I. G. (2021). Perencanaan dan Penganggaran Badan Usaha milik Desa (BUMDes) Karya Mandiri Desa Sepakat Kutai Kartanegara [Community Service Report]. Universitas Mulawarman Samarinda.

Mayfield, G. (2021, July 4). Workplace CPR training helps hotel employee save a guest’s life | BLS, PALS, ACLS and First Aid. Health Force Training Center. https://www.healthforcetrainingcenter.com/post/workplace-cpr-training-helps-hotel-employee-save-a-guest-s-life-bls-pals-acls-and-first-aid

Prihastini, K. A., Nugraha, I. M. A., & Putra, I. G. N. R. (2023). Pengaruh pelatihan Bantuan Hidup Dasar (BHD) terhadap pengetahuan Karyawan Hotel XX sebagai upaya kesiapsiagaan dalam kasus kegawatdaruratan. Proceedings Seminar Psikologi Bencana, 9-15.

Ruminem, R. (2021). Konsep kebutuhan rasa aman dan nyaman [Teaching Materials]. Universitas Mulawarman Samarinda. http://repository.unmul.ac.id/handle/123456789/36880

Sing, M. (2023, March 10). Is important to have a basic first aid training for hotel and school staff? LinkedIn. https://www.linkedin.com/pulse/important-have-basic-first-aid-training-hotel-school-staff-mihir-sing

Sugiharto, J. (2023, January 20). Banyak turis asing kecelakaan di Bali, ini datanya. Tempo. https://otomotif.tempo.co/read/1681861/banyak-turis-asing-kecelakaan-di-bali-ini-datanya

Bali Tripon. (2022, March 18). Top 12 aktivitas wisata di Ubud yang populer dan wajib dicoba. Bali Tripon. Retrieved from: https://www.balitripon.com/aktivitas-wisata-di-ubud/

Warta Bali. (2022, April 17). Kunjungan wisatawan ke Ubud meningkat signifikan. Warta Bali Online. https://wartabalionline.com/2022/04/17/kunjungan-wisatawan-ke-ubud-meningkat-signifikan/

Wirawan, A., & Made, I. (2016). Kesehatan pariwisata: Aspek kesehatan masyarakat di daerah tujuan wisata. Archive of Community Health, 3(1), 9-14.

Wirawan, I. M. A., Putri, W. C. W. S., Kurniasari, N. M. D., Mulyawan, K. H., Hendrayana, M. A., & Suharlim, C. (2020). Geo-mapping of hazards, risks, and travel health services in Bali: Results from the first stage of the integrated travel health surveillance and information system at destination (TravHeSID) project. Travel Medicine and Infectious Disease, 37. https://doi.org/10.1016/j.tmaid.2020.101698




DOI: https://doi.org/10.26905/abdimas.v9i1.12128

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

Indexing by

width="150"

Garuda - Garba Rujukan Digital

SINTA - Science and Technology Index

Index of /public/site/images/septi

 Index Copernicus International (ICI)

Tools:

Turnitin

crossref

Mendeley

Supported By:

Universitas Merdeka Malang




Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang

Mailing Address:

Address: Jl. Terusan Raya Dieng No. 62-64, Malang, Indonesia, 65146
Phone/Fax: +62341-5080008
Email: [email protected]

 

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.