PERAN AESTHETIC EXPERENTIAL QUALITIES DAN PERCEIVED VALUE UNTUK KEPUASAN DAN LOYALITAS PENGUNJUNG WISATA BAHARI DI PROVINSI LAMPUNG

Nurul Husna, Dian Novita

Abstract


Tourism is important sector of economy in Indonesia, because including the top 10 contributors of foreign exchange. Indonesia’s marine tourism is one of Indonesia’s charm that attracts much attention for Indonesian visitors and also International visitors. The purpose of this research is to find out how the aesthetic experiential qualities and perceived value by tourist visitors in influencing the satisfaction and loyalty of marine tourism visitors in Lampung Province. Sample of this research is 100 visitors Pahawang Island in Lampung Province. This research use data analysis method uses smartPLS. The result of this research shows that aesthetic experiential qualities and perceived value have effect on visitor’s satisfaction, and visitor’s satisfaction has effect on visitor’s loyalty.

Keywords


Perceived Value; The Aesthetic Experiential Qualities Visitors Satisfaction; Visitors Loyalty

Full Text:

PDF

References


Breiby, M. (2015), “Exploring aesthetic dimensions in nature-based tourist experiences”, Tourism Analysis, Vol. 20 No 4, pp. 369-380.

Breiby, M.A. and Slåtten, T. (2015), “The effects of aesthetic experiential qualities on tourists’ positive emotions and loyalty: A case of a nature-based context in Norway”, Journal of Quality Assurance in Hospitality and Tourism, Vol. 16, pp. 323-346.

Breiby, M. A., & Slåtten, T. (2018). The role of aesthetic experiential qualities for tourist satisfaction and loyalty. International Journal of Culture, Tourism, and Hospitality Research, 12(1), 1–14. https://doi.org/10.1108/IJCTHR-07-2017-0082 Depository, L. (1877). Article Information_AKIRAH (Vol. 1).

Chaohui,Wang.Lin,lu.&Qiaoyun,Xia. (2012). Impact of Tourists′Perceived Value on Behavioral Intention for Mega Events: Analysis of Inbound and Domestic Tourists. National Natural Science Foundation of China. Vol. 22 No. 6 pp. 742–754.

Chi, C. and Qu, H. (2008), “Examining the structural relationships of destination image, tourists, satisfaction and destination loyalty: An integrated approach”, Tourism Management, Vol. 29, pp. 624-636.

Fredman, P., & Tyrväinen, L. (2010). Frontiers in Nature-Based Tourism.

Gallarza, M. G., Gil Saura, I., & Arteaga Moreno, F. (2013). The qualityvaluesatisfactionloyalty chain: relationships and impacts. Tourism Review, 68(1), 3–20. https://doi.org/10.1108/16605371311310048

Oppermann, M. (2000), “Tourism destination loyalty”, Journal of Travel Research, Vol. 39 No. 1, pp. 78-84.

Sangpikul, Aswin. (2017). Article information : The effects of travel experience dimensions on tourist satisfaction and destination loyalty : the case of an island destination. International Journal of Culture, Tourism and Hospitality Research, 1–15.

Siry Maharany Jana, (2015). “Pengaruh Perceived Value Terhadap Kepuasan Pelanggan Pada Jasa Tata Rias Pengantin Tunjung Seto Dengan Kualitas Pelayanan Sebagai Variabel Mediasi”. Jurnal Ekonomi dan Kewirausahaan vol. 15. Now. 1 Maret 2015: 64 – 72

Wu, Hung-Che. (2017). What drives experiential loyalty? A case study of Starbucks coffee chain in Taiwan. British Food Journal, Vol. 119 Issue: 3, pp.468-496, https://doi.org/10.1108/BFJ-08-2016-0349

Yoon, Y. and Uysal, M. (2005), “An examination of the effects of motivation and satisfaction on destination loyalty: a structural model”, Tourism Management, Vol. 26, pp. 45-56.




DOI: https://doi.org/10.26905/jpp.v5i1.4732

Refbacks

  • There are currently no refbacks.




Copyright (c)



Jurnal Pariwisata Pesona

Editorial Office    
Address:Jl. Bandung No. 1 kota Malang 65113  
Phone:+62341580303  
Mobile / Whatsapp:Dhita Paramita A +62 857-2506-0019 
(Operating Hours: Monday - Friday 08.00 - 14.00)
  
Email:[email protected]  
     
Jurnal Pariwisata Pesona has been indexed on:

 


Creative Commons License
Jurnal Pariwisata Pesona is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

web statistics View My Stats