Pengaruh kualitas layanan dan pengalaman wisata mengesankan terhadap kepuasan wisatawan pemandian alam Selokambang - Kabupaten Lumajang

Authors

  • Afrilia Dewi Nuraeni Program Diploma Kepariwisataan Universitas Merdeka Malang
  • Widji Astuti Program Diploma Kepariwisataan Universitas Merdeka Malang
  • Rulli Krisnanda Program Diploma Kepariwisataan Universitas Merdeka Malang
  • Dhita Paramita Anggraini Program Diploma Kepariwisataan Universitas Merdeka Malang

Keywords:

Impressive Tourist Experience, service quality, tourist satisfaction

Abstract

The importance of service and experience at tourism destinations in Indonesia can influence tourist satisfaction with that destination. The object of this research is the Selokambang Natural Baths, Lumajang Regency. The objectives of this research are 1. To describe the quality of the richness, impressive tourist experiences and tourist satisfaction of the Selokambang Natural Baths, Lumajang Regency. 2. Test and analyze the influence of service quality and impressive tourist experiences on tourist satisfaction at Selokambang Natural Baths, Lumajang Regency. 3. Test and analyze the quality of service and impressive tourist experiences that most influence tourist satisfaction at Selokambang Natural Baths, Lumajang Regency. The research used quantitative methods by distributing questionnaires and observing the Selokambang Natural Baths using the variables Service Quality, Impressive Tourist Experience and Tourist Satisfaction with a sample size of 100 respondents. From the analysis results obtained, this research shows that Service Quality and together have a positive effect on Tourist Satisfaction at Selokambang Natural Baths. Service Quality has a more positive influence than Impressive Tourist Experiences on Tourist Satisfaction.

Downloads

Download data is not yet available.

References

Agustina,and Putri. "Optimalisasi Desa Wisata Untuk Meningkatkan Kesejahteraan Masyarakat." (2021).

Cole, S.T., Crompton, J.L. (2003). A conceptualization of the relationships between service quality and visitor satisfaction, and their links to destination selection. Leisure Studies, 22(1), 65–80

Echdar (2017) Metode Penelitian Manajemen dan bisnis- Bogor : Ghalia. Indonesia 2017

Graefe, A., R., Burns, R., C. (2013). Testing a mediation model of customer service and satisfaction in outdoor recreation. Journal of Outdoor Recreation and Tourism, 3–4, 36-46

Janardan Krishna Yadav, 2018, Memorable Tourism Experience and Tourist Satisfaction, International Conference on Research in Management and Economics, Serbia, December 15-17, 2018 DOI: 10.33422/ime.2018.12.70

Kim, J. H., Ritchie, J. R. B., & McCormick, B. (2012). Development of a scale to measure Memorable Tourism Experiences. Journal of Travel Research, 51(1), 12-25.

Kim, J.H. and Ritchie J.R.B. (2014). Cross-cultural validation of a memorable tourism experience scale (MTES). Journal of Travel Research, 53(3), p. 323-335

Kotler, Philip dan Keller, Kevin L. (2009) .Manajemen Pemasaran (Alih bahasa Benyamin Molan), Edisi 12 jilid 1. Jakarta: PT. Index

Kotler dan Keller. (2014). Manajemen Pemasaran. Jilid I. Edisi Ke 13. Jakarta: Erlangga.

Kotler, P. dan Keller, K.L. (2012). Manajemen Pemasaran. Jilid I. Edisi ke 12 Jakarta: Erlangga Kumadji, Srikandi, Yulianto, and Elrado. "Pengaruh kualitas pelayanan terhadap kepuasan, kepercayaan dan loyalitas (survei pada pelanggan yang menginap di jambuluwuk batu resort kota batu)." Jurnal Administrasi Bisnis (JAB)| Vol 15.2 (2014).

Martin, William B. (2001). Quality Customer Service : Cara jitu memikat hati pelanggan. Jakarta: Penerbit PPM Moehammad Robith Nahdi, Kartika Anggraeni Sudiono Putri, 2022, Pengaruh Kualitas Pelayanan Terhadap Kepuasan Wisatawan Pada Taman Nasional Baluran, Jurnal Dimensi,Vol. 11, No. 3, p. 484-499 Prakoso, Dimas Bayu, Eny Endah Pujiastuti, and Sadeli Sadeli. "The influence of tourist experience on satisfaction and trust and intentions to revisit." Dialektika: Jurnal Ekonomi dan Ilmu Sosial 5.2 (2020): 185-201.

Pitana,. I Gde & Diarta, I Ketut, (2009), Pengantar Ilmu Pariwisata,Yogyakarta : Andi Riki Kusuma Marga, Lalu Masyhudi, Ida Nyoman Tri Darma Putra, I Wayan Suteja, Ulfan Mulyawan, 2022, Pengaruh Kualitas Pelayanan Terhadap Kepuasan Wisatawan Di Kawasan wisata alam Aik Nye Kabupaten Lombok Barat, Journal Of Responsible Tourism,Vol. 2, No. 2, p. 243-255

Rini, Sulistyo. Pengaruh Kualitas Layanan, Kepuasan, dan Kualitas Produk Jimshoney di Kebumen. Diss. Universitas Putra Bangsa, 2022. Sembiring, Janita, and Suharyono. "Pengaruh kualitas produk dan kualitas pelayanan terhadap kepuasan pelanggan dalam membentuk loyalitas pelanggan (Studi pada pelanggan McDonald’s MT. Haryono Malang)." Jurnal Administrasi Bisnis 15.1 (2014).

Downloads

Published

2025-03-11

How to Cite

Nuraeni, A. D., Astuti, W., Krisnanda, R., & Anggraini, D. P. (2025). Pengaruh kualitas layanan dan pengalaman wisata mengesankan terhadap kepuasan wisatawan pemandian alam Selokambang - Kabupaten Lumajang. Jurnal Pariwisata Tourista, 4(2), 65–69. Retrieved from https://jurnal.unmer.ac.id/index.php/jt/article/view/15012

Issue

Vol. 4 No. 2 (2024): Oktober 2024

Section

Articles

License

Authors who submit manuscripts do so with the understanding that if accepted for publication, the copyright of the article will be submitted to the TESLA Journal: Hospitality, Travel Destinations and Travel as a journal publisher. Copyright includes the right to reproduce and submit articles in all forms and media, including reprints, photographs, microfilms, and other similar reproductions, and their translations.

The TESLA Journal: Hospitality, Travel Destinations and Tourist Travel and Editors strive to ensure that no false or misleading data, opinions, or statements are published in the journal. In any way, the contents of articles and advertisements published in the Travel Media journal are the sole and exclusive responsibility of each writer and advertiser.