PENGARUH KUALITAS SISTEM, KUALITAS INFORMASI, KUALITAS LAYANAN, TERHADAP KEPUASAN PENGGUNA SISTEM INFORMASI AKADEMIK UNIVERSITAS MERDEKA MALANG

Authors

  • Listanto Tri Utomo Universitas Merdeka Malang
  • Yusaq Tomo Ardianto Universitas Merdeka Malang
  • Nanik Sisharini Universitas Merdeka Malang

DOI:

https://doi.org/10.26905/jtmi.v3i2.1425

Abstract

The aims of this article are making explanation on any variables introduced by DeLone and McLean (2003), such as system quality, information quality, service quality, individual impact organization impact, and net benefit. These variables were implemented to the academic information system (SIAKAD) in Universitas Merdeka Malang. By quantitative research, the impact of these variables to the users satisfication will be known. And also, what variable be a most affecting in this system.

DOI: https://doi.org/10.26905/jtmi.v3i2.1425

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Published

2017-09-13

Issue

Vol. 3 No. 2 (2017): Juli 2017

Section

Articles

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