The Influence of Destination Attribute on Behavior Intention through Memorable Tourist Experience and Tourist Satisfaction as Intervening Variables

eny endah pujiastuti, Hastho Joko Nur Utomo, Laila Mawadatul Imtikhanah, Dyah Widowati, Muhammad Rizki Firdaus

Abstract


The current shift in tourist travel trends is witnessing a transition from mass tourism to alternative tourism, emphasizing natural and cultural experiences aimed at enhancing insight, adventure, and learning. This shift encompasses activities such as adventure tourism, mountain climbing, trekking, and village tourism, offering direct experiences to tourists (Coordinating Ministry for Maritime Affairs and Investment, 2021). The Jenissari tourist village distinguishes itself by offering life packages as its primary attraction. The research aims to investigate the impact of destination attributes on various aspects of tourist experiences and behaviors. Specifically, it explores the influence of destination attributes on memorable tourist experiences, tourist satisfaction, and behavioral intentions. The study was conducted in the tourist village of Jenissari, Sleman, DIY, with a sample comprising tourists who have visited and availed the life package. Data was collected using Google Forms, resulting in 128 effective questionnaires, which were then analyzed using Structural Equation Modeling (SEM) through the AMOS application. The findings indicate that destination attributes significantly affect memorable tourist experiences, tourist satisfaction, and behavioral intentions. Additionally, the study reveals the mediating role of memorable tourist experiences and tourist satisfaction in the relationship between destination attributes and tourist behaviors.


Keywords


Behavior Intention; Destination Attribute; Jenissari Tourist Village; Memorable Tourist Experience; Tourist Satisfaction.

Full Text:

XML PDF (English)

References


Adongo, C. A., Anuga, S. W., & Dayour, F. (2015). Will they tell others to taste? International tourists' experience of Ghanaian cuisine. Tourism Management Perspectives, 15, 57–64. https://doi.org/10.1016/j.tmp. 2015.03.009

Ajzen, I. (2012). The theory of planned behavior. Handbook of Theories of Social Psychology: Volume 1, July, 438–459.

Auliya, Anisatul Auliya and Prianto, Diani Mustika, 2022, Influence of Destination Attributes on Tourists' Satisfaction and Their Impact on Tourists' Loyalty, Pramuka Island , Proceedings, 83, 28

Baker, DA, and Crompton, JL, 2000. Quality, satisfaction and behavioral intentions. Ann. Tour. Res. 27, 785–804.

Banki, MB, Ismail, HN, Dalil, M., and Kawu, A., 2014. Moderating role of affective destination image on the relationship between tourist satisfaction and behavioral intention: evidence from Obudu Mountain Resort. J Environ. Earth Sci. 4, 47–60.

Baumgartner, H., Sujan, M., and Bettman, J.R. (1992). Autobiographical memories, affect, and consumer information processing. Journal of Consumer Psychology, 1(1), 53

Biswas, Chhanda; Deb, Santus Kumar; Hasan, Abdulla Al-Towfiq; and Khandakar, Md. Shariful Alam., 2020. Mediating Effect Of Tourists' Emotional Involvement on The Relationship Between Destination Attributes And Tourist Satisfaction. Journal of Hospitality and Tourism Insights. 2514-9792

Bosque, IRD and Martın, HS (2008), “Tourist satisfaction: a cognitive-affective model”, Annals of Tourism Research, Vol. 35 No. 2, pp. 551-573

Chahal, H. and Devi, A. (2015), "Destination attributes and destination image relationship in volatile tourist destinations: role of perceived risk", Metamorphosis, Vol. 4 No. 2, pp. 1-19,

Cahyanti, Sonia Dwi, Sudarmiatin and Siswanto, Ely, 2020, The Effect of Service Quality and Destination Attributes on Revisit Intention through Visitor Satisfaction at Hawai Waterpark Malang

Chen X, Cheng ZF, Kim GB. Make it memorable: tourism experience, fun, recommendations and revisit intentions of Chinese outbound tourists. Sustainability. 2020;12(5):1904.

Chen, C.-F., and Tsai, D., 2007. How destination image and evaluative factors affect behavioral intentions? Tour. Manag. 28, 1115–1122.

Chen, C.F., and Chen, P.C. (2010). Resident attitudes toward heritage tourism development. Tourism Geographies, 12(4), 525–545

Chi, CG and H. Qu, 2008. Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: an integrated approach. Tourism Management, 29: 624-636.

Crouch, GI, 2011. Destination Competitiveness: an analysis of determinant attributes. Journal of Travel Research, 50(27): 27-45.

Crouch, GI and JRB Ritchie, 2005. Application of the analytic hierarchy process to tourism choice and decision making: a review and illustration applied to destination competitiveness. Tourism Analysis, 10(1): 17-25.

Dann, G. M. S. (1977). Anomie, ego-enhancement and tourism. Annals of Tourism Research, 4(4), 184-94.

Dwyer L, Kim C. Destination competitiveness: determinants and indicators. Curr Issues Tour. 2003;6(5):369–414

Echtner, CM and JRB Ritchie, 1993. The measurement of destination image: an empirical assessment. Journal of Travel Research, 31(4): 3-13.

Elvera. Tourism Marketing: Tourist Satisfaction and Loyalty; PT Scopindo Media Pustaka: Surabaya, Indonesia, 2020.

Engel, J.F., Blackwell, R.D., & Miniard, P.W. (1995). Consumer behavior (8th ed.). New York, NY: Dryder.

Eusebio, C. and Vieira, A.L. (2011), "Destination attributes' evaluation, satisfaction and behavioral intentions: a structural modeling approach", International Journal of Tourism Research, Vol. 15 No. 1, pp. 66-80,

Gannon, M.J., Baxter, I.W., Collinson, E., Curran, R., Farrington, T., Glasgow, S., . . . Maxwell-Stuart, R. (2017). Traveling for Umrah: Destination attributes, destination image, and post-travel intentions. Service Industries Journal, 37, 448-465

Ghozali, Imam. 2017. Concept & Application with the AMOS 24 program. Semarang: Diponegoro University Publishing Agency

Ghose, S. and Johann, M. (2018), "Measuring tourist satisfaction with destination attributes", Journal of Management and Financial Sciences, Vol. 11 No. 34, pp. 9-22.

Guzel, B. (2017), "Destination attributes in the eye of the local people", Kastamonu U€niversitesi I_ktisadi ve I_dari Bilimler Faku€ltesi Dergisi, Vol. 18 No. 1, pp. 128-137.

Huang, C. T., Hu, C. C., & Yang, C. T. (2010). The study on service quality, service value, leisure experience, satisfactions, and behavioral intention-taking offshore recreation platform in Penghu as an example. Journal of Island Tourism Research, 3(1), 81-99.

Jeong, Yunduk, Kim, Suk-Kyu and Gu Yu, Jae, 2016, Determinants of Behavioral Intentions in the Context of Sport Tourism with the Aim of Sustaining Sporting Destinations, Sustainability,11, 3073;

Coordinating Ministry for Maritime Affairs and Investment, 2021, Tourism Village Guidelines, publisherCoordinating Ministry for Maritime Affairs and Investment

Kiatkawsin K, Han H. An alternative interpretation of attitude and extension of the value-attitude-behavior hierarchy: the destination attributes of Chiang Mai, Thailand. Asia Pac J Tour Res. 2017;22(5):481–500.

Kim, JH, Ritchie, JR, & Tung, VWS (2010). The effect of memorable experience on behavioral intentions in tourism: A structural equation modeling approach. Tourism Analysis, 15(6), 637–648.

Kim, K., Z. Hallab and JN Kim, 2012. The moderating effect of travel experience in a destination on the relationship between the destination image and the intention to revisit. Journal of Hospitality Marketing & Management, 21: 486-505.

Kim, J. H., Ritchie, J. B., & McCormick, B. (2012). Development of a scale to measure memorable tourism experiences. Journal of Travel Research, 51(1), 12-25.

Kim, J.-H., & Ritchie, B. (2014). Cross-cultural validation of a memorable tourism experience scale. Journal of Travel Research, 53(3), 323–335.

Kim, JH, 2014. The antecedents of memorable tourism experiences: The development of a scale to measure the destination attributes associated with memorable experiences. Tourism Management, 44: 34-45.

Kim, Jong Hyeong. 2017. The Impact of Memorable Tourism Experiences on Loyalty Behaviors: The Mediating Effects of Destination Image and Satisfaction. Journal of Travel Research. Vol 1 No 1, 1-15

Kotler, Philip; and Keller, Kevin Lane. 2016. Marketing Management, Edition 16. USA: Pearson Education

Ladhari, R., Brun, M., & Morales, M. (2008). Determinants of dining satisfaction and post-dining behavioral intentions. International Journal of Hospitality Management, 27, 563-573.

Lee, Hui Chen, Pan, Hung Li and Chung, Chih Chiang C, 2019, The Study of Destination Image, Service Quality, Satisfaction and Behavioral Intention- An Example of Dapeng National Scenic Area, The International Journal of Organizational Innovation Volume 11 Number 3 ,Pp 25-36

Lew AA. A framework of tourist attraction research. Ann Touris Res. 1987;14(4):553–575.

Lin, Y.S. (2010). The effect of sport tourism tourists' perceived service quality on intention-The mediators of service value and satisfaction. Journal of the Taiwan Society for Sport, 10(1), 39-64

Litvin SW, Goldsmith RE, Pan B. Electronic word-of-mouth in hospitality and tourism management. Tourism Manage. 2008;29(3):458–468

Machin, David; Campbell, Michael J; Tan, Say Beng; and Tan, Sze Huey. 2009. Sample Size Tables for Clinical Studies, Third Edition. Chichester: Wiley Blackwell

Mahdzar, Mazlina; Shuib, Ahmad; Ramachadran, Sridar. and Afandi, Syamsul Herman Mohammad. 2015. The Role of Destination Attributes and Memorable Tourism Experience in Understanding Tourist Revisit Intentions. Am-Euras. J. Agric. & Environ. Sci., 15 (Tourism & Environment, Social and Management Sciences): 32-39

Moon, H.G.; Han, H. Destination Attributes Influencing Chinese Travelers' Perceptions of Experience Quality and Intentions for Island Tourism: A Case of Jeju Island. Tour. Manag. Perspect. 2018, 28, 71–82.

Oliver, R.L., (1997), Satisfaction: A Behavioral Perspective on the Consumer (New York, NY: McGraw-Hill)

Oliver, R.L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460–469.

Oliver, R., and J. Swan. (1989). Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach, Journal of Marketing, 53 (2), 21-35.

Ozdemir, B., A. Aksu, R. Ehtiyar, B. Cizel, RB Cizel and ET Icigen, 2012. Relationships among tourist profile, satisfaction and destination loyalty: examining empirical evidence in the Antalya region in Turkey. Journal of Hospitality Marketing & Management, 21(5): 506-540.

Perugini, M., & Bagozzi, R. P. (2001). The role of desires and anticipated emotions in goal-directed behavior: Broadening and deepening the theory of planned behavior. British Journal of Social Psychology, 40(1), 79–98.

Pestana, M.H., Parreira, A. and Moutinho, L. (2019), "Motivations, emotions and satisfaction: the keys to a tourism destination choice", Journal of Destination Marketing and Management, Elsevier, Vol. 16, pp. 1-9,

Pizam A. Creating memorable experiences. Int J Hosp Manag. 2010;29(3):343.

Prayag, G. and Ryan, C. (2012), "Antecedents of tourists' loyalty to Mauritius: the role and influence of destination image, place attachment, personal involvement, and satisfaction", Journal of Travel Research, Vol. 51 No. 3, pp. 342-356,

Prayag, G., Hosany, S. and Odeh, K. (2013), "The role of tourists' emotional experiences and satisfaction in understanding behavioral intentions", Journal of Destination Marketing and Management, Vol. 2 No. 2, pp. 118-127,

Prebensen, Nina K; Chen, Joseph S; and Uysal, Muzzafer S. 2018. Creating Experience Value in Tourism. London, UK: CAB international

Pujiastuti, Eny Endah, Nimran, Umar, Suharyono, Kusumawati, Andriani, 2017a, The antecedents of behavioral intention regarding rural tourism destination, Asia Pacific Journal of Tourism Research, 22:11, 1169-1181

Pujiastuti, Eny Endah, Nimran, Umar, Suharyono, Kusumawati, Andriani, 2017b, Study on Destination Image, satisfactioan, Trust and Behavioral Intention, RJOAS, 1(61), pp 148-159

Pujiastuti, Eny Endah., Umar Nimran, Suharyono, & Andriani K. (2020). Novelty Seeking To Predict Tourist Behavior Intention In Rural Destinations. Journal of Business and Management. Vol 7 No. 2, pp. 61-73

Pujiastuti, Eny Endah, Utomo, Hastho Joko Nur, and Tasygila, (2022), The Influence of Service Quality and Mmeorable Rourism Experience on Tourist Satisfaction and Loyalty when Conditions Return to Normal, Business UHO: Journal of Business Administration, Vol 7, No 2, pp 269 -287

Pujiastuti, Eny Endah, Soeprapto, Adi and Sinatria, Naufal, 2023, Destination Attribute and its Antecedents of Affective Commitment, Business UHO: Journal of Business Administration, Vol 8, No 1, pp 30-43

Rachma, Anindita Ar, Pujiastuti, Eny Endah & Hadi, Lukmono. (2021). The Influence of Memorable Tourism Experiences and Perceived Value on Satisfaction with Vacation Experience and Behavioral Intention, Journal of Strategy and Business, Volume 9, Number 1, pp 21-37

Ramadhani, Nesha Yama, Pujiastuti, Eny Endah & Sugiarto, Meilan. (2021). The Influence of Emotional Experience and Destination Attributes on Tourist Satisfaction and Tourist Loyalty, Business UHO: Journal of Business Administration, 8 (2), pp 215-228

Reisiger, Yvette. and Turner, Lindsay. 2003. Cross-Cultural Behavior in Tourism. Oxford: Butterworth-Heinemann.

Ritchie JRB, Tung VWS, Ritchie RJB. Tourism experience management research: emergence, evolution and future directions. Int J Contemp Hosp Manag.2011;23(4):419–438. doi:10.1108/09596111111129968

Santos Silva M., T. Albayrak, M. Caber and L. Moutinho (2016) Key destination attributes of behavioral intention: An application of neural networks. European Journal of Tourism Research 14, pp. 16-28

Scott, Noel; Gao, Jun; and Ma, Jianyu. 2017. Visitor Experience Design. USA: CAB International

Sharma, Pramod; and Nayak, Jogendra Kumar. 2019. Understanding memorable tourism experiences as the determinants of tourists' behavior. International Journal Of Tourism Research. 21:504–518.

Sharmine , Nuñez and Noelah Mae, Borbon, 2022, Destination attributes and tourist behavior intention in visiting attractions in the province of Camarines Sur: Inputs for action plans, International Journal of Research Studies in Management, Volume 10 Number 4, 9-24

Spreng RA, Mackenzie SB, Olshavsky BW. 1996. A re-examination of the determinants of consumer satisfaction. Journal of Marketing 59: 58–70

Stavrianea A, Kamenidou I. Memorable tourism experiences, destination image, satisfaction, and loyalty: an empirical study of Santorini Island. EuroMed J Bus.2022;17(1):1–20

Su, H., Cheng, K., & Huang, H. (2011). Empirical study of destination loyalty and its antecedents: The perspective of place attachment. Service Industries Journal, 31, 2721-2739.

Sugiyono. 2019. Quantitative, Qualitative and R&D Research Methods. Bandung: Alphabeta

Tsai, C. T. S. (2016). Memorable tourist experiences and place attachment when consuming local food. International Journal of Tourism Research, 18(6), 536–548.

Tucker, M., Jubb, C., & Yap, C. J. (2019). The theory of planned behavior and student banking in Australia. International Journal of Bank Marketing, 38(1), 113–137

Wirtz D, Kruger J, Scollon CN, Diener E. What to do on spring break? The role of predicted, on-line, and remembered experience in future choices. Psychol Sci.2003;14(5):520–524.

Vareiro, L., Ribeiro, J.C. and Remoaldo, P. (2017), Destination Attributes and Tourists' Satisfaction in a Cultural Destination, pp. 1-17,

Vodeb, K., & Nemec Rudež, H. (2017). Which attributes are important for tourists in a mature seaside destination? A case of Opatija in Croatia. Turizam: međunarodni znanstveno- stručni časopis, 65(3), 267-279.

Yoon, Y., Uysal, M., 2005. An examination of the effects of motivation and satisfaction on destination loyalty: a structural model. Tour. Manag. 26, 45–56.

Zhang, H., Wu, Y., and Buhalis, D. (2018). A model of perceived image, memorable tourism experiences and revisit intention. Journal of Destination Marketing & Management, 8, 326-336.

Zhong, YYS; Busser, J. and Baloglu, S. 2017. A Model Of Memorable Tourism Experience: The Effects On Satisfaction, Affective Commitment, And Storytelling. Tourism Analysis, Vol.(22): 201–217.




DOI: https://doi.org/10.26905/jbm.v10i2.11778

Refbacks

  • There are currently no refbacks.




Jurnal Bisnis dan Manajemen
Faculty of Social and Political Science University of Merdeka Malang



Mailling Address:
  • Address: Terusan Dieng Street 62-64 Malang, Indonesia
  • Website: http://jurnal.unmer.ac.id/index.php/jbm
  • Email: jbm.unmermlg@unmer.ac.id
  • Phone: +62 813-9393-3938
Free counters!

View Stat JBM