Bureaucratic Innovation in Disaster Response: A Public Service Perspective
DOI:
https://doi.org/10.26905/pjiap.v11i1.16843Keywords:
Service innovation; bureaucracy; disaster mitigation; public services; government resilienceAbstract
The urgency of this research lies in the increasing frequency and complexity of disasters in South Sulawesi, which demand that regional bureaucracies be able to innovate adaptively. This study aims to analyze the forms and characteristics of public service innovation, the factors influencing the bureaucracy’s role in accelerating disaster response, and the challenges of its implementation. The method used is a qualitative approach involving in-depth interviews, field observations, and documentation to understand bureaucratic innovation practices in crises comprehensively. Data analysis was conducted using NVivo 12 Plus with systematic coding and source triangulation to ensure the credibility of the research findings. The main findings of the study indicate that public service innovations in disaster management in South Sulawesi emerged in the form of simplified procedures, the formation of cross-governmental organizations (OPD) teams, the use of digital technology, and strengthened collaboration with the community and non-governmental actors. These innovations have been shown to accelerate responses, improve service accuracy, and enhance the quality of public services for affected communities. However, the effectiveness of innovation is strongly influenced by institutional capacity, bureaucratic leadership, cross-sector coordination, and regulatory and resource support. The study also found that public service innovations tend to be reactive and temporary, requiring institutionalization and policy strengthening to ensure sustainability over the long-term disaster cycle.
Downloads
References
Agbugba, I. K., Mehren, R., & Eze, E. (2025). Transforming youth engagement in disaster risk management and heritage conservation through adapting the concept of brain re-engineering and reimagination. Discover Sustainability, 6(1). https://doi.org/10.1007/s43621-025-02070-3
Ahmed, E. M. (2025). The Assessment of Sustainable Development Goals Through the Impact of Exploring Digital Technology Innovation and Climate Change Integration, Conflicts and Natural Disasters. World Journal of Science, Technology and Sustainable Development, 20(1–2), 21–47. https://doi.org/10.47556/J.WJSTSD.20.1-2.2025.3
Akhirianto, N. A., Ma’rufatin, A., Wardani, K. S., Kayadoe, F. J., & Kongko, W. (2025). Bridging policy and practice in tsunami disaster risk reduction: Evaluating local implementation challenges in eastern Indonesia. International Journal of Disaster Risk Reduction, 124. https://doi.org/10.1016/j.ijdrr.2025.105491
Aprianti, E., Hamzah, S., Cahyadi, M. N., Kusumawardani, D., Widjajanti, N., & Apdin, S. C. F. (2025). The Systematic Disaster Management Approach to Assessing Early Warning Systems in South Sulawesi: A Review. Engineering, Technology and Applied Science Research, 15(4), 24305–24310. https://doi.org/10.48084/etasr.9794
Barua, A., Adhikary, P., & Vij, S. (2025). Depoliticizing disasters: the need to break down water bureaucracy with the changing climate in South Asia. International Journal of Water Resources Development, 41(3), 688–696. https://doi.org/10.1080/07900627.2024.2432576
Bremer, R. (2003). Policy development in disaster preparedness and management: Lessons learned from the January 2001 earthquake in Gujarat, India. Prehospital and Disaster Medicine, 18(4), 372–384. https://doi.org/10.1017/S1049023X00001345
Campos, K., & Gil, M. (2025). State Legibility and Disaster Management in Chile: Strengths, Challenges, and Lessons for Public Policy. Sustainability (Switzerland), 17(9). https://doi.org/10.3390/su17093917
Dassir, M., Paembonan, S. A., Arsyad, U., Sadapotto, A., & Nadira, S. (2021). Smallholder livelihood adaptation capacity to the risk of climate change disasters in the buffer area of Bantimurung Bulusaraung National Park (TN BABUL) South Sulawesi. IOP Conference Series: Earth and Environmental Science, 807(3). https://doi.org/10.1088/1755-1315/807/3/032054
Dougherty, R. B., & Kapucu, N. (2025). Multilevel Network Governance in Implementing Plans and Policies for Disaster Response and Building Resilient Communities. International Journal of Public Administration. https://doi.org/10.1080/01900692.2025.2569603
Duradoni, M., Severino, F. P., Neri, G., Fiorenza, M., Lindemann, N., Puddu, L., & Guazzini, A. (2025). Can Trust in Climate-Skeptical Governments Inhibit Pro-Environmental Action? Implications for Public Participation and Democratic Innovations. Societies, 15(2). https://doi.org/10.3390/soc15020026
El Amraoui, A., Mastere, M., Nel-Sanders, D., & El Hazzeti, M. A. (2026). Integrated platforms for sustainable disaster management and future perspectives. Discover Sustainability, 7(1). https://doi.org/10.1007/s43621-025-02413-0
Fahlevi, H., Indriani, M., & Oktari, R. S. (2019). Is the Indonesian disaster response budget correlated with disaster risk? Jamba: Journal of Disaster Risk Studies, 11(1), 1–9. https://doi.org/10.4102/jamba.v11i1.759
Fuady, M., Kevin, M. A., Farrel, M. R., & Triaputri, A. (2025). Enhancing Urban Resilience: Opportunities and Challenges in Adapting to Natural Disasters in Indonesian Cities. Sustainability (Switzerland), 17(4). https://doi.org/10.3390/su17041632
Hati, B. (2025). Polymorphic grassroots networks and implications for disaster resilience in popular settlements in Sierra Leone, India and Kenya. Environment and Urbanization, 37(1), 159–182. https://doi.org/10.1177/09562478251318230
Heo, B.-Y., Kim, M. J., & Heo, W.-H. (2020). An algorithm for validation of the efficiency of disaster and safety management budget investment in South Korea. International Journal of Disaster Risk Reduction, 47. https://doi.org/10.1016/j.ijdrr.2020.101566
Heo, B.-Y., Park, J. H., & Heo, W.-H. (2018). Sustainable disaster and safety management of government: Integrated disaster and safety budget system in Korea. Sustainability (Switzerland), 10(11). https://doi.org/10.3390/su10114267
Jannat, F., Khorasani-Zavareh, D., Allahbakhshi, K., Mirza-Aghazadeh, J., Nateghinia, S., & Mohebbi, I. (2023). The Policy Gap and Inefficiency in Public Volunteers’ Response to Assist the Hospitals After Natural Disasters in Iran: A Grounded Theory Methodology. Disaster Medicine and Public Health Preparedness, 17(9). https://doi.org/10.1017/dmp.2022.53
Kanokthet, T. (2018). Public policy in social welfare of elderly faced with natural disaster in vulnerable area: A case study in Bangrakum district, Phitsanuloke Province, Thailand. Indian Journal of Public Health Research and Development, 9(9), 335–339. https://doi.org/10.5958/0976-5506.2018.01020.3
Kausar, D. R. K., & Agustan, A. (2025). Disaster Management in Tourism: Public-Private Collaboration and Early Warning Innovations in Bali and Yogyakarta. Jurnal Kajian Bali, 15(2), 582–600. https://doi.org/10.24843/JKB.2025.v15.i02.p06
Kuhn, C. E. S., Reis, F. A. G. V., de Oliveira, V. G., Cabral, V. C., Gabelini, B. M., & Veloso, V. Q. (2022). Evolution of public policies on natural disasters in brazil and worldwide. Anais Da Academia Brasileira de Ciencias, 94. https://doi.org/10.1590/0001-3765202220210869
Lee, S., & Chen, G. (2025). Social Vulnerability, Equity, and Representative Bureaucracy: Evidence From the Allocation of Disaster Assistance Fund in the United States. Public Administration Review. https://doi.org/10.1111/puar.70029
Lee, S., Choi, H., & Chen, G. (2025). When Vulnerability is Visible: Natural Disasters, Representative Bureaucracy, and Student Achievement. Public Performance and Management Review, 48(5), 1234–1262. https://doi.org/10.1080/15309576.2025.2499824
Lian, F., & Shaw, R. (2025). Civil Societies and Disaster Risk Reduction in China: Policy and Literature Analysis. Sustainability (Switzerland), 17(23). https://doi.org/10.3390/su172310644
Nara, N., Arif, I. A., Susanti, G., & Nurdin, W. N. (2025). Penta Helix Collaboration in Disaster Management : Case Study of South Sulawesi Province. 2nd International Conference on Administrative Science (ICAS) 2024, (Icas 2024), 997. Atlantis Press International BV. https://doi.org/10.2991/978-94-6463-791-5
Oda, P. S. S., Marchezini, V., Lotta, G. S., Mota Ferreira, A., Cotting, A. L. M., Cota Dias, K. G., & Pacheco Calderon, O. L. (2025). State, institutional and organizational capacities in disaster risk management. International Journal of Disaster Risk Reduction, 129. https://doi.org/10.1016/j.ijdrr.2025.105777
Phillips, S. D., & Pue, K. (2023). Doing good better: public policy for disaster philanthropy. Carleton University, School of Public Policy and Administration, Ottawa, ON, Canada: Policy Press. https://doi.org/10.2307/jj.1666822.12
Praharaj, S. (2025). Command and control governance in the 100 smart cities mission in India: Urban innovation or utopias? Applied Geography, 184. https://doi.org/10.1016/j.apgeog.2025.103766
Robinson, P. J., & Botzen, W. J. W. (2025). Behavioural public policy for natural disaster preparedness and the role of economic experiments. Humanities and Social Sciences Communications, 12(1). https://doi.org/10.1057/s41599-025-05086-2
Rudi, S. (2023). Public Policy in the Concept of Blue Economy for Anticipating Disasters in Indonesia. In G. Jameson, I. Gibson, L. W. Feng, T. Yamamoto, & H. Pardi (Eds.), BIO Web of Conferences (Vol. 70). Universitas Maritim Raja Ali Haji, Tanjung Pinang, Kepulauan Riau, Indonesia: EDP Sciences. https://doi.org/10.1051/bioconf/20237004002
Silalahi, B., Hamzah, M. Z., Tri, K. P., & Hariyanti, D. (2025). Indonesian Government Procurement Public Policy on Disaster Management. OIDA International Journal of Sustainable Development, 18(4), 77–92. Retrieved from https://www.scopus.com/inward/record.uri?eid=2-s2.0-105002672039&partnerID=40&md5=a16dc7daeb6dc6b67918917250e27878
Siriwardhana, S. D., & Kulatunga, U. (2025). Digital information and coordination system for disaster preparedness in Sri Lanka. International Journal of Disaster Risk Reduction, 120. https://doi.org/10.1016/j.ijdrr.2025.105347
Subiyakto, R., Pujiyono, B., Akhyary, E., & Poti, J. (2025). Collaborative Governance in Natural Disaster Mitigation in Karimun District, Kepulauan Riau Province, Indonesia. Environment and Ecology Research, 13(2), 304–311. https://doi.org/10.13189/eer.2025.130210
Suharyanto, A., Batubara, B. M., Barus, R. K. I., & Junita, A. (2025). Public policy administration in phase III relocation of Mount Sinabung disaster victims: A case study of Mardinding Village, Karo Regency, North Sumatra, Indonesia. Multidisciplinary Science Journal, 7(8). https://doi.org/10.31893/multiscience.2025407
Sukowati, P., & Nelwan, V. (2019). Role of the regional bureaucracy of East Java Province in natural disaster management policy integrative based on community. Journal of Environmental Treatment Techniques, 7(4), 730–736. Retrieved from https://www.scopus.com/inward/record.uri?eid=2-s2.0-85076229386&partnerID=40&md5=d8e8d2f25afdf2abcbc2ba5e997b8746
Sultan, M. I., Amir, A. S., Tenriliweng, A. A. H., Arya, N., & Hidayatullah, F. (2024). The role of flood disaster information literacy in community preparedness in Tempe district Wajo regency South Sulawesi province Indonesia. Edelweiss Applied Science and Technology, 8(6), 1915–1929. https://doi.org/10.55214/25768484.v8i6.2356
Teku, D., & Tariku, G. D. (2026). Effectiveness of early-warning systems and disaster risk reduction for rural food security under hydro-meteorological hazards in Sub-Saharan Africa: systematic review. International Journal of Sustainable Development and World Ecology, 33(1), 101–122. https://doi.org/10.1080/13504509.2025.2595056
Turpin, N. (2018). Public Bureaucracy and Crisis Management. University of Louisville, Louisville, KY, United States: Springer International Publishing. https://doi.org/10.1007/978-3-319-20928-9_722
Yu, X., Wang, J., & Yu, J. (2026). Examining the Impact of Responsible Leadership on Project Social Responsibility Performance in Post-Disaster Reconstruction. Sustainability (Switzerland), 18(1). https://doi.org/10.3390/su18010059
Yunus, M., Tenri, A., & Thaba, A. (2022). Evaluation of Gender Variables in Disaster Management Systems in Indonesia. Environment and Ecology Research, 10(5), 572–579. https://doi.org/10.13189/eer.2022.100505
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Publisia: Jurnal Ilmu Administrasi Publik
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Copyright of the published articles will be transferred to the journal as the publisher of the manuscripts. Therefore, the author confirms that the copyright has been managed by the journal.
- Publisher of Publisia: Jurnal Ilmu Administrasi Publik University of Merdeka Malang.
- The copyright follows Creative Commons Attribution and share a like License (CC BY SA): This license allows to Share and copy and redistribute the material in any medium or format, Adaptative remix, transform, and build upon the material, for any purpose, even commercially.
