E-Service Quality pada Pelayanan Kependudukan Elektronik Alpukat Betawi Pemerintah Provinsi DKI Jakarta
DOI:
https://doi.org/10.26905/pjiap.v7i2.7491Keywords:
Alpukat Betawi, E-Service Quality, Population Service.Abstract
Alpukat Betawi is an electronic public service provided to facilitate population administration services in the DKI Jakarta Province. However, not all electronic services have good service quality. This can be seen from some problems such as systems that are not running well and cannot be accessed on time, as well as data security that is not free from dangerous risks. This study aims to analyze the Betawi avocado using an e-service quality approach. The research approach carried out in this study is quantitative with a mixed-method data collection technique, which combines quantitative and qualitative methods through surveys, in-depth interviews, and literature studies. The results of this study indicate that the e-service quality on Alpukat Betawi electronic population service in the DKI Jakarta Provincial Government is in the good category (92%). This is evident from the four dimensions of e-service quality proposed by Papadomichelaki Mentzas (2012) which belong to the good category.References
Alabdallat, W., & Alhawari, O. (2021). Considering Business Perception in Assessing E-Service Quality in the Jordanian Government. Managament Science Letters, 11, 1591-1600.
Albar, & Mooduto, HA., & Dahlan, A.A., & Yuhefizar, & Erwadi, & Napitupulu, D. (2017). E-government Service Quality Based on E-GovQual Approach Case Study in West Sumatera Province. International Journal on Advanced Science Engineering Information Technology, 7(6), 2337-2342.
Alpukat Dukcapil DKI Jakarta (nd). Alpukat Betawi. Retrieved from https://alpukatdukcapil.jakarta.go.id/
Badan Pusat Statistik. (2021, 22 Januari). Jumlah Penduduk Hasil SP2020 Provinsi DKI Jakarta Sebesar 10.56 Juta Jiwa. Retrieved from https://jakarta.bps.go.id/pressrelease/2021/01/22/541/jumlah-penduduk-hasil-sp2020-provinsidki-jakarta-sebesar-10-56-juta-jiwa.html
E. Ristya, W. (2011). Uji Validitas dan Reliabilitas dalam Penelitian Epidemiologi Kedokteran Gigi. Stomatognatic-Jurnal Kedokteran Gigi, 8(1), 27-34.
Ghozali, I. (2005). Aplikasi Multivariate dengan Proses SPSS. Semarang: Badan Penerbit Universitas Diponegoro.
Hanggara, G. (2021). Cara Gampang Urus Dokumen Kependudukan Lewat Jaki. Retrieved from https://smartcity.jakarta.go.id/blog/615/cara-gampang-urusdokumen-kependudukan-lewat-jaki
Kominfo. (2020, 27 Agustus). Tips dari Kominfo untuk Melindungi Data Pribadi di Internet. Retrieved from https://kominfo.go.id/content/detail/28946/tips-darikominfo-untuk-melindungi-data-pribadi-di-internet/0/sorotan_media
Ombudsman Republik Indonesia Perwakilan Jakarta Raya. (2019). Catatan Akhir Tahun 2018. Jakarta: Ombudsman Republik Indonesia Perwakilan Jakarta Raya.
Ombudsman RI. (2020, 04 Maret). Selama 2019, Ombudsman: Pemda dan Kepolisian Banyak DilaporkanWarga. Retrieved from https://ombudsman.go.id/news/r/selama-2019-%20ombudsman-pemda-dankepolisian-banyak-dilaporkan-warga
Papadomichelaki, X., & Mentzas, G. (2012). E-GovQual: A Multiple-Item Scale for Assessing E-government Service Quality. Government Information Quarterly, 29(1), 98-109.
Pratiwi, A.D.E., & Wardani, N.H., & Herlambang, A.D. (2019). Analisis Kualitas Situs Web Pemerintah Daerah Pelayanan Perijinan Terpadu terhadap Kepuasan Pengguna Menggunakan Model E-Govqual (Studi Kasus: Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Kutai Barat, Kalimantan Timur). Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, 3(9), 9177-9185.
Rahayu, A.Y. S., & Juwono, V. (2018). Birokrasi dan Governance: Teori, Konsep dan Aplikasinya. Depok: Raja Grafindo Persada.
The Global Economy. (2021). Indonesia: Public Service Index. Retrieved from https://www.theglobaleconomy.com/Indonesia/public_services_index/
Thomas, V. F. (2020, 19 Maret). Mencoba Layanan Publik Daring Yang Bikin Kepala Pening. Retrieved from https://tirto.id/mencoba-layanan-publik-daring-yang-bikin-kepala-pening-eFX1
Wijatmoko, T.R., & Siregar, M.U. (2019). Evaluation of E-government Service Quality Using e-GovQual Dimensions. International Journal on Informatics for Development, 8(2), 55-61.
Downloads
Published
How to Cite
Issue
Section
License
Authors who publish with this journal agree to the following terms:
- Copyright of the published articles will be transferred to the journal as the publisher of the manuscripts. Therefore, the author confirms that the copyright has been managed by the journal.
- Publisher of Publisia: Jurnal Ilmu Administrasi Publik University of Merdeka Malang.
- The copyright follows Creative Commons Attribution and share a like License (CC BY SA): This license allows to Share and copy and redistribute the material in any medium or format, Adaptative remix, transform, and build upon the material, for any purpose, even commercially.
