The Role of Employee Services and Facilities Against  The Interests of Visitors to The Grand Kolopaking Hotel Kebumen, Central Java, Indonesia

Ananias Barreto; Ken Ramadhan Langlang Buana; Aprilia Rachmadian

doi:10.26905/jt.v3i1.10250


	ARTICLE TEMPLATE
	PUBLICATION CONSENT

The Role of Employee Services and Facilities Against The Interests of Visitors to The Grand Kolopaking Hotel Kebumen, Central Java, Indonesia

Ananias Barreto, Ken Ramadhan Langlang Buana, Aprilia Rachmadian

Abstract

This study aims to determine the partial and simultaneous effect of service quality and facilities on visitors' interest in using lodging services at the Grand Kolopaking Hotel, Kebumen. The sample specified in this study is that consumers use lodging services at the Grand Kolopaking Kebumen Hotel, namely as many as 100 respondents. The data collection method in this study was by distributing questionnaires or questionnaires to samples that match the research criteria. This research is a quantitative descriptive study using the SPSS V.21 data processing program. In this study, based on the t test conducted, it shows that the service quality variable has no effect on visitor interest, while facilities have a positive and significant effect on visitor interest. Through the F test it is known that simultaneously the dependent variable has an effect on the independent variables and facility variables. While the rest is explained by other variables not examined in this study, such as promotions, perceived quality. From the research results, it was also found that the facility variable was the variable that had the dominant influence on visiting intentions.

Keywords

Service Quality; Facility; Visiting Intentions;

Full Text:

PDF

References

Agitasari, D. A., Krisnanda, R., & ... (2022). Pengaruh Promosi dan Word of Mouth Terhadap Minat Berkunjung ke Wisata Religi Makam Sunan Giri Gresik. … Dan Perjalanan Wisata …, 2(1), 28–36. https://www.jurnal.unmer.ac.id/index.php/jt/article/view/7373

Alsharari, Y. A. (2020). Service Quality Of Hotels Serving Saudi Tourism Industry. International Journal for Quality Research. https://doi.org/10.24874/IJQR14.04-02

Asmara, D. (2017). Pengaruh Kinerja Karyawan Terhadap Kualitas Pelayanan Bar Di Hotel ZZ. Jurnal Pariwisata Indonesia.

Belomestnova, M. E., & Sharikov, V. I. (2022). Innovative approaches to the promotion of hotel services. Gostinichnoe Delo (Hotel Business). https://doi.org/10.33920/igt-2-2202-01

Dedy, A., & Alfandi, Y. (2022). Fasilitas Hotel Terhadap Kepuasan Pelanggan Di Sari Ater Hot Springs. Jurnal Sains Manajemen.

Dwitia, D. E. D., Sutanto, D. H., Astuti, W., Anam, M. M., & Risfandini, A. (2022). Penerapan CHSE di Hotel 101 Malang. Tesla, 2(1), 19–27.

Goran, M. C. I., Hermin, D., Sugeha, A. Z., & ... (2021). Pengaruh Sanitasi Kamar Dan Kualitas Pelayanan Room Attendant Terhadap Kepuasan Tamu Yang Menginap Di Hotel Gajah Mada Malang. … Dan Perjalanan Wisata …, 1(1), 36–42. https://jurnal.unmer.ac.id/index.php/jt/article/view/6997

Guan, J., Wang, W., Guo, Z., Chan, J. H., & Qi, X. (2021). Customer experience and brand loyalty in the full-service hotel sector: the role of brand affect. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-10-2020-1177

Juliana, J., Tanujaya, T., & Nathaniel, N. (2021). Analisis Pengaruh Kualitas Pelayanan Hotel dan Fasilitas Hotel Terhadap Kepuasan Pelanggan. JUDICIOUS. https://doi.org/10.37010/jdc.v2i1.197

Line, N. D., & Hanks, L. (2019). The social servicescape: understanding the effects in the full-service hotel industry. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-11-2017-0722

Morissan, M. (2018). Hubungan antara Kompensasi dan Sikap Proaktif dengan Motivasi Kerja Karyawan pada Industri Perhotelan. Jurnal Manajemen Dan Kewirausahaan. https://doi.org/10.26905/jmdk.v6i2.2362

Narotama, A. (2019). The Effect of Service Quality on Customer Loyalty with Brand Images and Customer Satisfaction as Mediation. Jurnal Manajemen Dan Kewirausahaan. https://doi.org/10.26905/jmdk.v7i1.2692

Partiwi, S. (2020). Kualitas Pelayanan Perizinan Satu Pintu di Kabupaten Kebumen. Jurnal E-Bis (Ekonomi-Bisnis). https://doi.org/10.37339/e-bis.v4i1.249

Risfandini, A. (2022). Promotion and development strategy for 5 prioritized tourist attraction in Kotabaru Regent. Jurnal Pariwisata Pesona. https://doi.org/10.26905/jpp.v7i1.7566

Wahyuni, H., & Erwantiningsih, E. (2020). Pengaruh Intelegensi Quotient (IQ), Emotional Quotient (EQ) dan Beban Kerja terhadap Kualitas Pelayanan Tenaga Perawat. JURNAL MANAJEMEN DAN KEWIRAUSAHAAN. https://doi.org/10.26905/jmdk.v8i1.3846

Wei, L. (2020). Research on Quality Evaluation and Promotion Strategy of Digital Economy Development. Open Journal of Business and Management. https://doi.org/10.4236/ojbm.2020.82058

Widyastutik, W., Panjaitan, I., Malau, F., & Fahreiza, Y. (2020). Strategi Peningkatan Daya Saing Sektor Jasa Pariwisata Indonesia: Studi Kasus Jasa Pariwisata Danau Toba dan Bali. Jurnal Aplikasi Bisnis Dan Manajemen. https://doi.org/10.17358/jabm.6.2.356

Wu, H. C., & Ko, Y. J. (2013). Assessment of Service Quality in the Hotel Industry. Journal of Quality Assurance in Hospitality and Tourism. https://doi.org/10.1080/1528008X.2013.802557

Wu, X., Wang, J., & Ling, Q. (2021). Managing internal service quality in hotels: Determinants and implications. Tourism Management. https://doi.org/10.1016/j.tourman.2021.104329

Zhang, X., Grisolía, J. M., & Lane, T. D. T. (2023). Zero price effect on hotel demand: Evidence from a discrete choice experiment. Tourism Management. https://doi.org/10.1016/j.tourman.2022.104692

DOI: https://doi.org/10.26905/jt.v3i1.10250