Development of a Web-Based and Mobile Psychological Consultation Queue Service at DP3AKB Balikpapan with API

Authors

  • Ihsan Department of Electrical Engineering, Balikpapan State Polytechnic, Indonesia https://orcid.org/0009-0005-4985-9734
  • Danar Retno Sari Department of Electrical Engineering, Balikpapan State Polytechnic, Indonesia
  • Armin Department of Electrical Engineering, Balikpapan State Polytechnic, Indonesia
  • Angga Wahyu Aditya Department of Electrical Engineering, Balikpapan State Polytechnic, Indonesia
  • Zulkarnain Department of Electrical Engineering, Balikpapan State Polytechnic, Indonesia
  • Candra Irawan Department of Civil Engineering, Balikpapan State Polytechnic, Indonesia

DOI:

https://doi.org/10.26905/jtmi.v11i2.16081

Keywords:

Online Queue, Django, Flutter, Psychological Services

Abstract

The increasing demand for effective public services necessitates a more efficient queue management system. This study aims to design and implement a real-time online queue application for web and mobile platforms, using the Django and Flutter frameworks, and integrating Application Programming Interfaces (APIs) as a bridge between the two platforms. The methodology applied is software engineering with a case study approach at Puspaga Harapan, Balikpapan City. The system design includes digitizing the registration, validation, consultation scheduling, and psychological reporting stages. The developed application enables users to register independently and provides administrators and psychologists with real-time access to manage client data through a responsive and secure interface. The results of the study, based on 19 respondents who assessed 15 questions via a Likert scale questionnaire, with an average percentage of 94.73%, indicate very satisfactory results. This suggests that the system improves service efficiency, speeds up the registration and consultation process, and produces more accurate report data. The development of this system can overcome various obstacles from manual systems and support digital transformation in psychological consultation services.

Downloads

Download data is not yet available.

Author Biography

Ihsan, Department of Electrical Engineering, Balikpapan State Polytechnic, Indonesia

Saya adalah Dosen di Politeknik Negeri Balikpapan Jurusan Rekayasa Elektro Program Studi Teknik Elektronika bidang keilmuan Teknik Informatika / Teknologi Informasi

References

[1] Dr. J. L. Monroe and Dr. E. D. Langford, “THE INTEGRATION OF INTERNET OF THINGS, BIG DATA ANALYTICS, AND CLOUD COMPUTING TECHNOLOGIES FOR REAL-TIME APPLICATION DEVELOPMENT,” European Journal of Emerging Real-Time IoT and Edge Infrastructures, vol. 1, no. 01, pp. 1–11, Dec. 2024, Accessed: Aug. 12, 2025.

[2] U. O. Matthew, J. S. Kazaure, and N. U. Okafor, “Contemporary Development in E-Learning Education, Cloud Computing Technology & Internet of Things,” 2021, doi: 10.4108/eai.31-3-2021.169173.

[3] H. Rohman, M. Marsilah, P. Kesehatan Bhakti Setya Indonesia, R. Panembahan Senopati Bantul Yogyakarta, and I. Jalan Janti, “Pemanfaatan Sistem Pendaftaran Online Melalui Aplikasi WhatsApp di Rumah Sakit Umum Daerah,” Indonesian of Health Information Management Journal (INOHIM), vol. 10, no. 1, pp. 18–26, Jun. 2022, doi: 10.47007/INOHIM.V10I1.397.

[4] A. Jurnal et al., “Pengembangan Sistem Antrian Sesuai Jadwal Praktik Dokter Berbasis Website Menggunakan Laravel,” Adopsi Teknologi dan Sistem Informasi (ATASI), vol. 4, no. 1, pp. 27–36, Jun. 2025, doi: 10.30872/ATASI.V4I1.2908.

[5] F. P. Deane, M. Donovan, E. Quinlan, F. Calvert, and C. Allan, “In with the outputs and out with the inputs: A need for better tracking and research on professional psychology practicum hours,” Clinical Psychologist, vol. 25, no. 3, pp. 283–293, Sep. 2021, doi: 10.1080/13284207.2021.1923127.

[6] P. Smita Matte, P. M. Ninawe, A. Madavi, L. Parate, P. Nasare, and E. Dept, “Automated Meeting Request and Queue Management System for Efficient Administrative Coordination,” International Journal of Electrical, Electronics and Computer Systems, vol. 14, no. 1, pp. 81–86, May 2025, Accessed: Aug. 12, 2025.

[7] G. Vitor, P. Rito, and S. Sargento, “Smart City Data Platform for Real-Time Processing and Data Sharing,” Proc IEEE Symp Comput Commun, vol. 2021-September, 2021, doi: 10.1109/ISCC53001.2021.9631427.

[8] W. Trianto et al., “ANALISIS SISTEM ANTRIAN PENDAFTARAN MENGGUNAKAN METODE QUEUING SYSTEM DI PUSKESMAS KOTA CIMAHI,” vol. 15, 2021, Accessed: Aug. 14, 2025. [Online]. Available: https://journal.uniku.ac.id/index.php/ilkom

[9] G. Khoirunnisa and N. Martini, “Analisis Sistem Antrian di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Karawang,” Jurnal Ilmiah Ekonomi Global Masa Kini, vol. 12, no. 1, pp. 42–50, Apr. 2022, doi: 10.36982/JIEGMK.V12I1.1519.

[10] P. Dan et al., “Perancangan Dan Pembuatan Sistem Informasi Pendaftaran Online Berbasis Android Di Rumah Sakit Daerah Balung,” J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan, vol. 3, no. 4, pp. 276–286, Sep. 2022, doi: 10.25047/J-REMI.V3I4.3239.

[11] S. Lestari, A. Nur Ihsan, A. Nur Ihsan, J. Sari Hutagalung, S. Informasi Sekolah Tinggi Ilmu Komputer Cipta Karya Informatika, and T. Informatika Sekolah Tinggi Ilmu Komputer Cipta Karya Informatika, “Sistem Pendaftaran Pasien Secara Online di UPTD Puskesmas Seputih Banyak Berbasis Web,” Smart Comp :Jurnalnya Orang Pintar Komputer, vol. 12, no. 2, pp. 505–516, Apr. 2023, doi: 10.30591/SMARTCOMP.V12I2.5164.

[12] T. Wahyu, Y. Pratama, I. Q. Fadhilah, R. N. Afif, and S. Makrifatus, “Sistem Informasi Manajemen Klinik H-Deeja Psychology Center Bojonegoro Berbasis Web,” J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan, vol. 5, no. 2, pp. 87–101, Jan. 2024, doi: 10.25047/J-REMI.V5I2.4181.

[13] H. Xu et al., “Smart Mobility in the Cloud: Enabling Real-Time Situational Awareness and Cyber-Physical Control Through a Digital Twin for Traffic,” IEEE Transactions on Intelligent Transportation Systems, vol. 24, no. 3, pp. 3145–3156, Mar. 2023, doi: 10.1109/TITS.2022.3226746.

[14] J. H. Kandami, D. I. Inan, R. Juita, L. Y. Baisa, M. Sanglise, and M. Indra, “Development and Evaluation of Android-based Infrastructure Rental Application: A Design Science Research Approach,” Jurnal Teknologi dan Manajemen Informatika, vol. 10, no. 1, pp. 36–47, Jun. 2024, doi: 10.26905/JTMI.V10I1.13004.

[15] A. V. Rakšnys, D. Žilinskienė, and A. Guogis, “The application of Agile methodology and challenges in the operations of public sector institutions,” Tiltai., vol. 94, no. 1, pp. 52–62, Jun. 2025, doi: 10.15181/TBB.V94I1.2713.

[16] S. Aminah, C. A. Oktavia, A. Christianto, and S. W. P. Listio, “Smart Diagnosis: Android Expert System for Detecting ADHD Behavior Types in Children,” Jurnal Teknologi dan Manajemen Informatika, vol. 11, no. 1, pp. 91–99, Jul. 2025, doi: 10.26905/JTMI.V11I1.15498.

[17] A. Abtokhi, H. Fahmi, and W. P. Sari, “The Efficiency of Scrum Model for Developing Research and Publication Management Systems in Indonesia,” International Journal of Computing and Digital Systems, vol. 13, no. 1, pp. 149–158, Jan. 2023, doi: 10.12785/IJCDS/130112.

[18] S. Azzahra, K. Khadijah, and S. Sunarsih, “Usability Testing pada Aplikasi Mobile SnapChat Menggunakan System Usability Scale,” Jurnal Teknologi dan Manajemen Informatika, vol. 10, no. 2, pp. 154–163, Dec. 2024, doi: 10.26905/JTMI.V10I2.13774.

[19] N. Anisah and R. Puspasari, “Sistem Informasi Kuesioner Materi Pembelajaran SMP Swasta Generasi Bangsa Martubung Menggunakan Skala Likert,” Jurnal Rekayasa Sistem (JUREKSI), vol. 2, no. 2, pp. 604–616, Jan. 2024, Accessed: Aug. 14, 2025.

Downloads

Published

18-12-2025

Issue

Vol. 11 No. 2 (2025): Desember 2025

Section

Articles

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish with this journal agree to the following terms:

(1) Copyright of the published articles will be transferred to the journal as the publisher of the manuscripts. Therefore, the author confirms that the copyright has been managed by the journal.

(2) Publisher of JTMI: Jurnal Teknologi dan Manajemen Informatika is University of Merdeka Malang.

(3) The copyright follows Creative Commons Attribution–ShareAlike License (CC BY SA): This license allows to Share — copy and redistribute the material in any medium or format, Adapt — remix, transform, and build upon the material, for any purpose, even commercially.